At a Glance
- Tasks: Lead a dynamic IT support team to ensure smooth tech operations for game development.
- Company: Join a global gaming company with a collaborative and inclusive culture.
- Benefits: Enjoy a vibrant workplace, team activities, and opportunities for personal growth.
- Other info: Be part of an international team dedicated to creating high-quality games.
- Why this job: Make a real impact in the gaming industry while developing your leadership skills.
- Qualifications: Experience in IT support leadership and strong communication skills are essential.
The predicted salary is between 47250 - 57750 £ per year.
In this role you lead a cross-functional IT infrastructure support team to ensure reliable, scalable technology for game development. You’ll coordinate daily workloads, oversee onboarding/offboarding, and drive improvements in processes while maintaining security and disaster recovery readiness. You’ll partner with global studios to keep systems available and aligned with the company’s mission to deliver high-quality games. This is a hands-on, leadership-focused role with a strong impact on operational excellence.
Pay / Benefits
- International team across 7 studios
- Open, collaborative environment
- Inclusive workplace culture
- Activities organized by studios or employees
- Managerial team of experienced game developers
- Commitment to making the best game possible and listening to community feedback
Responsibilities
- Lead and develop the Infrastructure Support Engineers team; conduct performance reviews and foster growth
- Coordinate daily support workload; set priorities and allocate tasks
- Log, categorize, prioritize, and assign tickets; escalate complex issues appropriately
- Oversee onboarding/offboarding and equipment provisioning (workstations, laptops, etc.)
- Manage device deployment with Microsoft Intune; oversee asset inventory and license records
- Identify recurring issues and implement process improvements, documentation, and standard procedures
- Provide training and guidance on IT operations and procedures to the Support Team
- Participate in change management; support backup, disaster recovery, and business continuity planning
- Maintain monitoring systems to ensure system availability and reliability
- Contribute to IT infrastructure upgrades and migrations; ensure IT security best practices
Key requirements
- Experience leading an IT support team with workload coordination and staff development
- Strong IT service management knowledge: ticket ownership, prioritization, escalation, incident and request handling, service quality
- Hands-on Active Directory administration (users, groups, permissions, Group Policy)
- Proficiency with Google Workspace administration
- Familiarity with Microsoft Intune or similar endpoint management platform
- Experience coordinating user onboarding/offboarding and IT equipment deployment
- Background managing IT asset inventories and software license records
- Knowledge of infrastructure operations: monitoring, backups, disaster recovery, change management
- Good understanding of IT security standards and best practices
- Strong organizational and multi-priority management skills
- Excellent written and verbal communication; ability to explain technical info to diverse users
- Flexibility to work outside normal hours for upgrades or migrations
- Strong organizational skills
- Clear communication across technical and non-technical stakeholders
- Collaborative, open to cross-functional teamwork
- Microsoft Active Directory administration
- Google Workspace administration
- Microsoft Intune (device management app deployment)
IT Infrastructure Support Lead in Surrey employer: Larian Studios
Larian Studios is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Guildford. As a Machine Learning Engineer, you will have access to cutting-edge technology and opportunities for professional growth, all while being part of a passionate team dedicated to enhancing player experiences through innovative AI solutions. The studio's commitment to employee development and its dynamic environment make it an ideal place for those looking to make a meaningful impact in the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Lead in Surrey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Larian Studios values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Larian Studios might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Larian Studios!
✨Direct Apply to Larian Studios
Let's not forget to apply directly through the Larian Studios website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Support Lead in Surrey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Larian Studios.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Larian Studios. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Larian Studios
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
