At a Glance
- Tasks: Lead a team to support IT infrastructure and ensure smooth operations.
- Company: Join Larian Studios, creators of award-winning RPGs like Baldur’s Gate 3.
- Benefits: Collaborative culture, career development, and a chance to work on exciting projects.
- Other info: Work with an international team and enjoy a vibrant, inclusive environment.
- Why this job: Be part of a passionate team crafting high-quality games that fans love.
- Qualifications: Experience in IT support management and strong communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
- Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
- Coordinate the daily support workload, setting priorities and assigning work across the team
- Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned
- Escalate unresolved or complex issues through the appropriate channels when needed
- Oversee user onboarding and offboarding activities
- Organise the preparation and delivery of workstations, laptops, and other IT equipment
- Use Microsoft Intune for device management and application deployment across the organisation
- Maintain the global IT asset inventory
- Track software licence allocation and keep licence records accurate
- Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures
- Provide training and technical guidance to the Support Team on IT operational systems and procedures
- Take part in the change management process
- Support backup management, disaster recovery, and business continuity procedures
- Keep monitoring systems running to help ensure system availability and reliability
- Contribute to IT infrastructure upgrades and migrations
- Ensure the team follows IT security standards and best practices
Requirements
- Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development
- Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality
- Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy
- Proficiency administering Google Workspace, including user accounts, groups, access, and core services
- Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment
- A track record of coordinating user onboarding, offboarding, and IT equipment deployment
- Background managing IT asset inventories and software licence records
- Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management
- Good understanding of IT security standards and best practices
- Strong organisational skills and the ability to manage multiple priorities
- Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users
- Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations
- Nice to Haves
- Exposure to infrastructure monitoring platforms
- A track record of supporting teams across multiple international locations and time zones
- Experience supporting Perforce Helix Core and P4V
- Familiarity with enterprise backup platforms
- Comfort using Power Shell or other scripting tools to automate support and administrative tasks
- Background in large-scale migration projects and operating system upgrades
- Working knowledge of Windows, Linux, and mac OS environments
What We Offer
- An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
- An open, collaborative environment where ideas are welcome and encouraged
- A managerial team consisting of highly experienced game developers at the top of their fields
- Sharing hobbies and passions with like-minded colleagues
- Inclusive environment with many activities organized by the studios or the employees
- Commitment to making the best game possible for the fans, including listening to community feedback
IT Infrastructure Support Lead in Guildford employer: Larian Studios
Larian Studios is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Guildford. As a Machine Learning Engineer, you will have access to cutting-edge technology and opportunities for professional growth, all while being part of a passionate team dedicated to enhancing player experiences through innovative AI solutions. The studio's commitment to employee development and its dynamic environment make it an ideal place for those looking to make a meaningful impact in the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Lead in Guildford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Larian Studios values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Larian Studios might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Larian Studios!
✨Direct Apply to Larian Studios
Let's not forget to apply directly through the Larian Studios website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Support Lead in Guildford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Larian Studios.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Larian Studios. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Larian Studios
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
