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For Companies At a Glance
- Tasks: Support end users with hardware, software, and IT systems in a dynamic law firm.
- Company: Top-tier US law firm known for collaboration and innovation.
- Benefits: Salary up to £50,000, paid overtime, free lunches, and discretionary bonuses.
- Why this job: Join a close-knit team and make a real impact in tech support.
- Qualifications: 3+ years of IT support experience and strong technical knowledge required.
- Other info: Opportunity for travel to the Paris office and excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Technology Support Specialist
Our top-tier US law firm client that values collaboration and innovation, is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London.
- Salary to £50,000 + paid overtime
- Monthly rotating shift pattern between 08:30am – 6:30pm
- Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more
- Office based – Liverpool Street
We\’re looking for candidates with experience supporting end users across hardware, software, and general IT systems. This role will also include configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software.
Technology Support Specialist Key Responsibilities:
- Log all incoming incidents and requests as well as actions taken to resolve them
- Respond to incidents and request escalations from Help Desk and provide technical assistance to end users
- Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users\’ phones when requested
- Setup, dismantling and relocating users\’ desks
- Manage and maintain technology equipment inventory in asset management system
- Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor\’s wishes
- Maintain strong knowledge of third-party video conference systems. Including but not limited to: WebEx, Zoom, MS Teams
- Travel to Europe/Paris office to provide on-site support to firm\’s Paris-based community
Technology Support Specialist Skills & Requirements:
- Bachelor\’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL
- 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm
- In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry application
- Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android)
- Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections
- Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers
Technology Support Specialist employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those in law firms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your tech know-how during interviews. Bring examples of how you've tackled tricky IT issues or improved processes in previous roles.
✨Tip Number 3
Be ready for hands-on tests! Many tech roles, especially in support, might require you to solve real-time problems. Brush up on your troubleshooting skills and be prepared to think on your feet.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a better chance to stand out and show us why you're the perfect fit for the Technology Support Specialist role.
We think you need these skills to ace Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Support Specialist role. Highlight your experience with hardware, software, and IT systems, and don’t forget to mention any relevant certifications or degrees. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you can contribute to our close-knit team. Be sure to mention any specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Technical Skills: In your application, make sure to showcase your technical skills, especially those related to Windows OS, Microsoft Office, and video conferencing tools like Zoom and MS Teams. We love seeing candidates who are confident in their tech abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Larbey Evans
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and software mentioned in the job description. Familiarise yourself with Windows OS, Microsoft Office, and any specific tools like Cisco Unified Communications Manager. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past. Think about specific incidents where you resolved a problem for an end user or improved a process. This will demonstrate your hands-on experience and ability to think on your feet, which is crucial for a Technology Support Specialist.
✨Understand the Firm's Culture
Research the law firm’s values and culture. Since they value collaboration and innovation, be ready to discuss how you can contribute to a team environment. Share experiences where you worked closely with others to achieve a common goal, as this will resonate well with their ethos.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.