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For Companies At a Glance
- Tasks: Support end users with hardware, software, and IT systems in a dynamic law firm.
- Company: Top-tier US law firm known for collaboration and innovation.
- Benefits: Salary up to £50,000, free lunch, bonuses, and excellent employee perks.
- Why this job: Join a close-knit team and make a real impact in tech support.
- Qualifications: 3+ years of IT experience, preferably in a law firm, with strong technical skills.
- Other info: Opportunity for travel to the Paris office and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Our top-tier US law firm client that values collaboration and innovation, is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London.
Job Details
The role includes supporting end users across hardware, software, and general IT systems, as well as configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software.
- Salary to £50,000 + paid overtime
- Monthly rotating shift pattern between 08:30am – 6:30pm
- Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more!
- Office based – Liverpool Street
Responsibilities
- Log all incoming incidents and requests as well as actions taken to resolve them
- Respond to incidents and request escalations from Help Desk and provide technical assistance to end users
- Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users’ phones when requested
- Setup, dismantling and relocating users’ desks
- Manage and maintain technology equipment inventory in asset management system
- Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor’s wishes
- Maintain strong knowledge of third-party video conference systems. Including but not limited to: WebEx, Zoom, MS Teams
- Travel to Europe/Paris office to provide on-site support to firm’s Paris-based community
Requirements
- Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL
- 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm
- In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry application
- Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android)
- Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections
- Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Technology Support Specialist employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech field, especially those who work in law firms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common tech support scenarios. Think about how you'd troubleshoot issues with hardware or software. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they operate will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in joining their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Support Specialist role. Highlight your relevant experience with hardware, software, and IT systems, and don’t forget to mention any specific tools or technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology support and how your skills align with our team’s needs. Keep it friendly and professional, and show us your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Larbey Evans
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Operating Systems, Microsoft Office, and the specific tools mentioned in the job description. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot hardware or software problems, and be ready to explain your thought process. This will demonstrate your ability to handle the kind of incidents you'll face in this role.
✨Familiarise Yourself with Video Conferencing Tools
Since the role involves managing video conference requests, it’s a good idea to get comfortable with platforms like WebEx, Zoom, and MS Teams. If you can share insights or tips on using these tools effectively during your interview, it’ll show that you’re proactive and knowledgeable.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics and the technology environment at the firm. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewers on a deeper level.
