At a Glance
- Tasks: Lead operations and strategy for a renowned law firm in Liverpool.
- Company: Join a prestigious law firm with a focus on innovation and collaboration.
- Benefits: Enjoy a salary up to £100,000, hybrid working, and fantastic employee perks.
- Other info: Be part of a supportive culture with opportunities for growth and development.
- Why this job: Make a real impact by driving operational excellence and change in a dynamic environment.
- Qualifications: Proven leadership experience in professional services and strong team management skills.
The predicted salary is between 90000 - 100000 £ per year.
Renowned law firm is seeking a highly capable, positive and operationally focused Senior Delivery Manager to work closely with the COO and Head of Liverpool and support the Liverpool office’s operations. This role will support the COO and Business Professional functions.
Salary to £100,000 Hybrid working Fantastic employee benefits
Key Responsibilities:- Support the COO and Head of Liverpool Office in the management of the Liverpool office and the forward-looking strategy for the Liverpool office.
- Research various entities using a variety of internal and third-party resources.
- Act as a trusted adviser and thought partner to the COO and other senior stakeholders on matters of operational performance, people, and change in respect of the Liverpool office.
- Foster effective working relationships with fee-earners, and business professionals across the Liverpool office, maintaining a visible and accessible leadership presence.
- Leading on internal networks within the office.
- Support functions with service standards, turnaround times and client satisfaction as required.
- Change and integration support – acting as a Liverpool anchor for integration implementation and cross border alignment.
- Act as the primary point of contact for office-wide operational matters, client visits and internal visits, town halls, working closely with practice group leadership, support function heads, and the COO to address issues proactively and decisively.
- Significant progressive leadership experience in operational or business services management within a professional services environment.
- Ability to work at pace across a diverse portfolio.
- Proven track record of leading and designing projects across a variety of disciplines, operational change programmes, with the ability to translate high-level objectives.
- Strong experience of leading and developing teams, with the ability to motivate, coach, and hold people accountable in equal measure.
- Solid understanding of AI-enabled tools and workflow automation, with practical experience of embedding technology-driven change into operational teams and processes.
- Excellent communication and stakeholder management skills, with the credibility and confidence to engage effectively with senior leadership, partners, and external stakeholders.
- Strong analytical and problem-solving capabilities, with a disciplined, data-informed approach to operational decision-making.
Senior Service Delivery Manager - Liverpool employer: Larbey Evans
As a leading law firm, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. Our Liverpool office offers hybrid working arrangements, competitive salaries up to £100,000, and a comprehensive benefits package, ensuring our team members feel valued and supported. Join us to be part of a collaborative environment where your contributions directly impact operational excellence and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager - Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to current employees at the firm you’re eyeing. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by doing your homework. Research the firm’s recent projects, their culture, and any news related to them. This will help you tailor your answers and show that you’re genuinely interested. We want you to shine and stand out from the crowd!
✨Tip Number 3
Practice makes perfect! Grab a friend or use online resources to do mock interviews. Focus on articulating your experience in operational management and how it aligns with the role. We believe that being well-prepared can make all the difference when it comes to landing that job.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and are still excited about the opportunity.
We think you need these skills to ace Senior Service Delivery Manager - Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Service Delivery Manager. Highlight your leadership experience and operational management skills, especially in a professional services environment. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your understanding of the Liverpool office's operations and how you can support the COO. Be genuine and let your personality come through – we love a bit of character!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and manage change. Use data and examples to back up your claims – we’re all about that evidence-based approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Larbey Evans
✨Know Your Stuff
Before the interview, dive deep into the law firm's operations and recent developments. Familiarise yourself with their strategic goals and how your role as a Senior Service Delivery Manager can support those objectives. This shows you’re not just interested in the job, but genuinely invested in the firm’s success.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in operational management. Think of specific projects where you led teams or implemented change. Be ready to discuss how you motivated your team and held them accountable, as this is crucial for the role.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've effectively engaged with senior stakeholders in the past. Prepare to share instances where you acted as a trusted adviser, showcasing your ability to build relationships and influence decision-making.
✨Embrace Technology
Since the role requires a solid understanding of AI-enabled tools and workflow automation, be prepared to discuss your experience with these technologies. Share how you've embedded tech-driven changes in previous roles and the impact it had on operational efficiency.
