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- Tasks: Manage the Helpdesk, ensuring smooth operations and excellent customer service.
- Company: Join a prestigious international law firm in their vibrant London office.
- Benefits: Enjoy a competitive salary and generous employee benefits.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be the go-to person for building issues and make a real difference.
- Qualifications: A-levels, Facilities Management experience, and strong IT skills required.
The predicted salary is between 35000 - 45000 £ per year.
An International Law Firm is seeking a Facilities Helpdesk Operator to join their growing London office to provide high quality customer service as the central point of contact for all building related issues.
Monday to Friday (10am – 6pm)
Competitive Salary
Generous employee benefits
As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting elements. The role is an important interface with both internal teams like Office Services and Reception, and external service providers across key areas. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management.
Facilities Helpdesk Operator duties will include:
- Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls.
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
- Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
- Manage Helpdesk administration and facilitate training requirements.
- Capture Events and associated requirements for efficient and smooth delivery of service.
- Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
- Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.
Facilities Helpdesk Operator desired experience:
- Minimum A-level standard qualification.
- Knowledge of Facilities Systems, ideally (CAFM knowledge, MRI concept Evolution or MRI Go).
- Working experience in a Facilities Management environment.
- Intermediate to advance IT literacy in Microsoft Office including MS Word, Excel and Outlook.
- A strong sense of clients’ (internal and external) needs and the ability to tailor approach to suit a wide range of supply and demand issues.
- You will have strong interpersonal skills and will actively seek to introduce yourself and improve lines of communication within the departments you work with.
Senior Help Desk Analyst employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Help Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their facilities management practices and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly understands their operations.
✨Tip Number 3
Practice your communication skills! As a Facilities Helpdesk Operator, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Senior Help Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your familiarity with Facilities Management and any relevant systems like CAFM, as this will show us you’re a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the role and how your previous experiences align with our needs. Don’t forget to mention your strong communication skills and ability to manage client requests effectively!
Showcase Your IT Skills: Since the role requires intermediate to advanced IT literacy, make sure to list your proficiency in Microsoft Office, especially Excel and Outlook. We want to see how you can leverage these tools to enhance the Helpdesk function.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Larbey Evans
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially if you have experience with MRI concept Evolution or MRI Go. Be ready to discuss how you've used these systems in previous roles and how they can improve efficiency in the Helpdesk function.
✨Show Off Your Communication Skills
As a Facilities Helpdesk Operator, you'll be the go-to person for internal teams and external service providers. Prepare examples of how you've effectively communicated in past roles, especially in resolving issues or managing client expectations.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully managed preventative maintenance or reactive service calls. Highlight your approach to troubleshooting and how you keep clients updated on their requests, as this will show your proactive attitude.
✨Be Ready for Technical Questions
Expect questions about your IT literacy, particularly with Microsoft Office tools like Excel and Word. Prepare to discuss how you've used these tools for reporting and analysis in your previous jobs, as this is crucial for the role.