Senior CRM Executive (12 Month FTC)

A fantastic opportunity at a top UK law firm for an experienced Senior CRM Executive who can hit the ground running and take ownership of the day-to-day BAU CRM management and support. This is an initial 12-month fixed-term contract, joining a fabulous team within a firm that is investing heavily in its CRM environment.

What’s On Offer:

• Hybrid working (3 days office / 2 days remote)
• Excellent employee benefits
• Access to corporate gym membership rates
• Lifestyle & family friendly benefits

Senior CRM Executive – What You’ll Be Doing:

• Manage and administer InterAction, including folders, archiving, access, data quality and system integrations
• Work with the CRM Data Steward to resolve data quality issues
• Champion InterAction across the firm, supporting effective use and the wider BD strategy
• Lead campaigns and mailings as required
• Deliver complex searches, reports and data solutions
• Act as a trusted advisor to Client Development, fee earners and secretaries on InterAction and Vuture
• Define and deliver InterAction and Vuture training, including user guidance
• Lead CRM-related mini-projects and continuous improvement initiatives

Senior CRM Executive – What We’re Looking For:

• Marketing or CRM experience gained within a law firm
• System and data management experience, including administrator experience of CRM systems (preferably InterAction) and e-marketing systems (preferably Vuture)
• Experienced and confident working with and for partners and lawyers