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For Companies At a Glance
- Tasks: Provide IT support and problem resolution for a prestigious law firm.
- Company: Join a leading US law firm in a prime city location.
- Benefits: Earn up to £40,000 with 30 days annual leave and exceptional benefits.
- Why this job: Be part of a dynamic team and enhance your IT skills in a legal environment.
- Qualifications: 2-3 years of IT support experience, preferably in a law firm.
- Other info: Office-based role with a collaborative culture and opportunities for growth.
The predicted salary is between 32000 - 48000 £ per year.
Job Description
IT Support Assistant (Legal)
Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis.
- Salary to £40,000
- Exceptional employee benefits,
- 30 days annual leave plus bank holidays
- 10:00-18:00 working hours and office based (Monday-Friday)
- St Pauls / Blackfriars / City Thameslink
We’re looking for candidates with 2- years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned.
Key Responsibilities of the IT Support Assistant (Legal):
- Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures
- Provides technical support and problem resolution activities for assigned site
- Installs PC’s and related hardware; investigates hardware problems and performs minor repair
- Supports new joiners set ups as and when required
- Interfaces with vendors & the firm’s Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems
- Uses technical tools and knowledge to meet or exceed performance standards and expectations
Skills & Requirements IT Support Assistant (Legal):
- Must have 2-3 years’ experience working in a similar role within a law firm
- An education focused on IT qualifications and a genuine passion for IT
- Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable
- Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365)
- Knowledge of videoconferencing / telecom support and iOS and Android devices
- Experience with Asset Tracking and process is desirable
IT Support Assistant - Legal employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant - Legal
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know someone who knows someone, so leverage that!
✨Tip Number 2
Prepare for those interviews! Research the law firm’s tech stack and be ready to discuss how your experience aligns with their needs. We recommend practising common interview questions and even some technical scenarios you might face.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant certifications, bring them along to the interview. We want to see what you can do, so make it easy for us to understand your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Assistant - Legal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Assistant role. Highlight your relevant experience, especially in legal settings, and showcase your technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in a legal environment and how your background makes you the perfect fit for our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love candidates who can demonstrate their ability to tackle challenges head-on!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Larbey Evans
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and server operating systems like Windows 10 and Office 365. Be ready to discuss your experience with hardware installation and troubleshooting, as well as any specific tools you've used in previous roles.
✨Showcase Your Customer Service Skills
As an IT Support Assistant, you'll be dealing with internal customers regularly. Prepare examples of how you've successfully resolved issues for users in the past, highlighting your communication skills and ability to handle unusual problems.
✨Familiarise Yourself with the Legal Sector
Since this role is within a law firm, it’s beneficial to understand the unique IT needs of legal professionals. Research common software and tools used in the legal field, and be prepared to discuss how you can support them effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential IT issues that could arise in a law firm setting and how you would approach solving them. This will demonstrate your problem-solving skills and readiness for the role.
