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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues in a prestigious law firm.
- Company: Join a renowned US law firm in a prime city location.
- Benefits: Enjoy a salary of £40,000, 30 days annual leave, and exceptional employee perks.
- Why this job: Make a real impact by supporting cutting-edge technology in a dynamic legal environment.
- Qualifications: 2-3 years of IT support experience, preferably in a law firm.
- Other info: Office-based role with opportunities for professional growth and special projects.
The predicted salary is between 32000 - 48000 £ per year.
Job Description
In-Office IT Support Assistant
Prestigious US law firm with offices based in a sought-after City location is seeking an experienced and knowledgeable In-Office IT Support Assistant on a permanent, full-time basis.
- Salary to £40,000 + exceptional employee benefits, including 30 days annual leave
- 10:00-18:00 working hours and office based (Monday-Friday)
- St Pauls / Blackfriars / City Thameslink
We’re looking for candidates with 2-3 years of IT support experience to provide internal customer service, second level problem resolution, and desktop technology support & site support as well as also participating in special projects as assigned.
In-Office IT Support Assistant Key Responsibilities:
- Works with callers to resolve normal and unusual information system problems, or escalates as defined in normal operating procedures
- Provides technical support and problem resolution activities for assigned site
- Installs PC’s and related hardware; investigates hardware problems and performs minor repair
- Supports new joiners set ups as and when required
- Interfaces with vendors & the firm’s Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems
- Uses technical tools and knowledge to meet or exceed performance standards and expectations
In-Office IT Support Assistant Skills & Requirements:
- Must have 2-3 years’ experience working in a similar role within a law firm
- An education focused on IT qualifications and a genuine passion for IT
- Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable
- Proven experience with desktop and server operating systems, including application support experience (Windows 10, Office 365)
- Knowledge of videoconferencing / telecom support and iOS and Android devices
- Experience with Asset Tracking and process is desirable
In-Office IT Support Assistant employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Office IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience in law firms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've solved IT problems in the past. Real-life stories make you memorable!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or meeting, drop a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you a leg up over other candidates. So, don’t miss out on that chance!
We think you need these skills to ace In-Office IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the In-Office IT Support Assistant role. Highlight your 2-3 years of IT support experience and any specific skills that match the job description, like desktop technology support or problem resolution.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your experience aligns with our needs. Don’t forget to mention any relevant projects you've worked on!
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially with Windows 10, Office 365, and any experience with videoconferencing tools. We want to see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Larbey Evans
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10, Office 365, and any hardware you've worked with. Be ready to discuss specific problems you've solved in the past and how you approached them.
✨Showcase Your Customer Service Skills
Since this role involves internal customer service, think of examples where you've gone above and beyond to help a colleague or resolve an issue. Highlight your communication skills and how you handle difficult situations.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like troubleshooting a common IT issue. Practice explaining your thought process clearly and logically, as this will demonstrate your problem-solving abilities.
✨Research the Firm's Culture
Familiarise yourself with the law firm's values and culture. This will help you tailor your answers to show that you're not just a tech whiz but also a good fit for their team. Mention any relevant projects or experiences that align with their goals.
