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- Tasks: Be the go-to person for all building-related queries and ensure smooth operations.
- Company: Join a prestigious international law firm with a dynamic London office.
- Benefits: Enjoy a competitive salary, generous employee perks, and a supportive work environment.
- Why this job: Gain valuable experience in facilities management while working in a corporate setting.
- Qualifications: A-levels and 5+ years in facilities management, preferably in a law firm.
- Other info: Work Monday to Friday, 10am to 6pm, in a collaborative team atmosphere.
The predicted salary is between 22800 - 38000 £ per year.
This range is provided by Larbey Evans. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Larbey Evans
International Law Firm is seeking a Facilities Helpdesk Operator to join their growing London office to provide high quality customer service as the central point of contact for all building related issues.
- Monday to Friday (10am – 6pm)
- Salary up to £38,000
As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting elements. The role is an important interface with both internal teams like Office Services and Reception, and external service providers across key areas. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management.
Facilities Helpdesk Operator duties will include:
- Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
- Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
- Manage Helpdesk administration and facilitate training requirements.
- Capture Events and associated requirements for efficient and smooth delivery of service.
- Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
- Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.
Facilities Helpdesk Operator desired experience :
- 5 years+ Facilities management experience, ideally within a Law Firm
- Knowledge of Facilities Systems, ideally (CAFM knowledge, MRI concept Evolution or MRI Go)
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Administrative and Legal
Industries
- Law Practice, Legal Services, and Professional Services
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Facilities Helpdesk Operator employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Operator
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role heavily relies on them. If you have experience with specific systems like MRI Concept Evolution or MRI Go, be ready to discuss how you've used them in past roles.
✨Tip Number 2
Brush up on your communication skills, as you'll be the main point of contact for various teams and external providers. Practice articulating your thoughts clearly and concisely, especially in a corporate setting.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of examples from your previous experience where you effectively managed service calls or resolved issues quickly and efficiently.
✨Tip Number 4
Show your understanding of preventative maintenance and how it impacts facilities management. Be ready to discuss any relevant experience you have in scheduling and managing maintenance tasks.
We think you need these skills to ace Facilities Helpdesk Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, especially within a corporate environment. Emphasise any specific knowledge of CAFM systems or similar software, as well as your communication skills.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the job description. Mention your experience with managing helpdesk functions and your ability to communicate effectively with both internal teams and external service providers.
Showcase Relevant Experience: In your application, provide examples of how you've successfully managed preventative maintenance scheduling and reactive service calls in previous roles. Use metrics or specific outcomes to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Helpdesk Operator.
How to prepare for a job interview at Larbey Evans
✨Showcase Your Communication Skills
As a Facilities Helpdesk Operator, you'll be the central point of contact for various teams. Make sure to demonstrate your ability to communicate effectively at all levels during the interview. Use examples from your past experiences where you successfully managed communication between different stakeholders.
✨Familiarise Yourself with CAFM Systems
Since the role involves managing the CAFM system, it's crucial to show your familiarity with it. If you have experience with specific systems like MRI concept Evolution or MRI Go, mention this. If not, do some research on CAFM systems and be prepared to discuss how you would approach learning one.
✨Highlight Your Problem-Solving Abilities
The job requires effective management of service calls and maintenance scheduling. Be ready to share examples of how you've tackled challenges in previous roles, particularly in facilities management. This will illustrate your proactive approach to problem-solving.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a helpdesk environment. Think about potential issues that could arise and how you would resolve them. Practising these scenarios can help you feel more confident during the interview.
