Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Facilities Helpdesk Administrator, automating tasks and streamlining workflows.
- Company: Work with a prestigious global law firm in a dynamic London office.
- Benefits: Enjoy hybrid working, gym perks, subsidised meals, and enhanced family leave.
- Why this job: Be part of an exciting role that impacts efficiency and resource allocation.
- Qualifications: Proficiency in ServiceNow and strong analytical skills are essential.
- Other info: This is a newly created position with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
One of our global law firm clients is seeking a tech savvy individual with a keen interest in technical and systems operations to join as a Facilities Helpdesk Administrator.
Salary to £30,000
09:30-17:30 working hours
Hybrid working (3 days office / 2 days remote)
Excellent employee benefits, including GymFlex, subsidised on-site restaurant and coffee bar and enhanced family leave etc.
This is a newly created and exciting role in their London office. It will play a pivotal role in automating tasks and streamlining operational workflows, including designing and rolling out processes, creating reports and dashboards, tracking assets, managing maintenance, and monitoring costs to support strategic planning and resource allocation.
Key Responsibilities:- Regularly update and maintain the asset database ensuring accuracy and integrity of data
- Present data findings and reports to stakeholders, facilitating informed decision-making across the firm
- Liaise with the workplace services team to coordinate any updates through additions, deletions, software updates or other changes as required
- Lead or support facilities CAFM projects, from planning to execution, ensuring deadlines are met and are within budget
- Oversee all stages of product creation for Service Now Workplace Service Delivery, including design and development
- Generate comprehensive reports on key metrics such as space utilisation, asset performance, maintenance activities, and cost tracking
- Use data analytics to support strategic planning and resource allocation, providing actionable recommendations to improve efficiency and reduce costs
- Proficient in ServiceNow Workplace Service Delivery or other CAFM/ booking systems (e.g. Concept FSI, Maximo, Condeco)
- Experience working with Facilities, H&S teams is desired
- Strong analytical skills with a focus on data accuracy, quality assurance, and actionable insights
- Skilled in creating visually compelling reports using ServiceNow, Power BI, or Tableau
- Technical proficiency in data analytics and MS Office, particularly Excel, Power BI, Power Query, statistical data analysis, pivot tables, VBA & macro coding, complex data manipulation, creation of dynamic dashboards
- Strong skills in managing stakeholders and communicating effectively across all levels
Facilities Helpdesk Administrator employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with ServiceNow and other CAFM systems mentioned in the job description. Consider taking online courses or tutorials to enhance your skills, as this will demonstrate your commitment and technical proficiency during the interview.
✨Tip Number 2
Brush up on your data analytics skills, especially in tools like Power BI and Excel. Being able to showcase your ability to create dynamic dashboards and reports will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed projects or improved processes in previous roles. This will help you illustrate your problem-solving skills and your ability to work within a team, which is crucial for this position.
✨Tip Number 4
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the role at StudySmarter.
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Facilities Helpdesk Administrator role. Emphasise your proficiency in ServiceNow or other CAFM systems, as well as your analytical skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interest in the role and the company. Mention specific examples of how your previous experience has prepared you for the responsibilities outlined in the job description.
Highlight Technical Skills: In your application, be sure to detail your technical proficiency, especially in data analytics tools like Power BI and Excel. Provide examples of how you've used these skills to improve processes or report findings in past roles.
Showcase Communication Abilities: Since the role involves liaising with various teams, highlight your communication skills. Include examples of how you've effectively managed stakeholders or presented data findings to support decision-making.
How to prepare for a job interview at Larbey Evans
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in ServiceNow and any other CAFM systems during the interview. Be prepared to discuss specific examples of how you've used these tools to streamline operations or improve data accuracy.
✨Prepare Data-Driven Examples
Since the role involves a lot of data analytics, come equipped with examples of reports or dashboards you've created in the past. Discuss how these contributed to decision-making processes and improved efficiency.
✨Demonstrate Stakeholder Management
The ability to communicate effectively with various stakeholders is crucial. Prepare to share experiences where you successfully liaised with different teams, highlighting your communication skills and how you managed expectations.
✨Understand the Company’s Operations
Research the law firm and its operational workflows. Understanding their specific needs and challenges will allow you to tailor your responses and demonstrate how you can add value to their facilities management processes.
