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- Tasks: Lead and develop a dynamic front-of-house team across multiple sites.
- Company: Major US law firm with a strong presence in London.
- Benefits: Salary up to £75,000, fantastic employee benefits, and flexible hours.
- Why this job: Make a real impact in a stunning city location while enhancing guest experiences.
- Qualifications: Proven leadership in FOH operations and strong customer service skills.
- Other info: Exciting opportunity for career growth in a professional services environment.
The predicted salary is between 60000 - 84000 £ per year.
Major US law firm with a strong local presence in London is seeking an experienced Head of Guest Services. We’re looking for a candidate with exceptional leadership skills and a strategic mindset, capable of providing full operational oversight across reception, hospitality, events, and customer services across a dual multi-site operation.
Salary to £75,000. Fantastic employee benefits. Core business hours (shift pattern can be negotiated). Stunning City location.
Key Responsibilities:- Lead, coach and develop FOH team members across both offices.
- Manage performance, including conducting 1:1s, appraisals and ongoing feedback sessions.
- Oversee resource planning, ensuring effective rota management, and sickness and holiday cover across both sites.
- Deliver service excellence across reception, hospitality, events and client-facing services within both offices.
- Manage ongoing hospitality orders to support office needs and events.
- Coordinate internal events, working with the social committee (and others) as appropriate.
- Support in setting FOH service budgets and ensure adherence to financial targets.
- Proven experience leading and developing FOH operations in a legal (or corporate / professional services) environment.
- Strong background in customer service and people management.
- Experience managing multi-site operations.
- Exposure to hospitality or events management within a corporate setting.
Head of Guest Services in City of London employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Services in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and corporate sectors. Attend industry events or webinars where you can meet potential employers and showcase your leadership skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the firm thoroughly. Understand their values, culture, and recent developments. This will help you tailor your responses and demonstrate that you’re the perfect fit for their Head of Guest Services role.
✨Tip Number 3
Showcase your experience with multi-site operations during interviews. Share specific examples of how you’ve successfully managed teams across different locations, ensuring service excellence and operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Head of Guest Services in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant experience in managing multi-site operations, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for the Head of Guest Services role. Share specific examples of how you've led teams and delivered exceptional customer service in previous roles.
Showcase Your Strategic Mindset: In your application, demonstrate your strategic thinking by discussing how you've successfully managed resources and budgets in past positions. We want to see how you can bring that expertise to our firm.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Larbey Evans
✨Know Your Stuff
Make sure you understand the ins and outs of guest services, especially in a legal or corporate environment. Brush up on your knowledge about operational oversight, performance management, and hospitality trends. This will show that you're not just interested in the role but also well-prepared for it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached team members, managed performance, or handled challenges. This will help demonstrate your exceptional leadership skills and strategic mindset, which are crucial for this role.
✨Be Ready to Discuss Multi-Site Management
Since this position involves overseeing operations across multiple sites, be prepared to talk about your experience with resource planning and rota management. Share any strategies you've used to ensure smooth operations and effective communication between locations.
✨Emphasise Customer Service Excellence
Highlight your background in customer service and how it relates to the role. Be ready to discuss how you've delivered service excellence in previous positions, particularly in reception, hospitality, and events. This will show that you understand the importance of client-facing services and can maintain high standards.
