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- Tasks: Lead user adoption and enhance experience with innovative legal tech solutions.
- Company: Top-tier US law firm with a focus on collaboration and excellence.
- Benefits: Salary up to £100,000, free lunch Wednesdays, and generous employee perks.
- Why this job: Make a real impact in a dynamic environment while driving change in legal tech.
- Qualifications: Experience in legal tech, project management, and user adoption strategies.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 72000 - 84000 £ per year.
Top-tier US law firm is recruiting a Centre of Excellence Manager to drive user adoption and enhance user experience in their London office. You will be responsible for overseeing the day-to-day operations of post-implementation support and leading strategic initiatives that improve organizational effectiveness in the London and Paris offices.
Base pay range: Salary to £100,000 + generous employee benefits
- £100 monthly employee contribution that can be used for lunch or other expenses
- Free lunch every Wednesday, discretionary bonuses, and more!
Working hours: 09:30-17:30 (Monday-Friday)
Hybrid working: 4 days in the office / 1 day WFH
Key Responsibilities of the Centre of Excellence Manager:
- Oversee post-implementation support operations to ensure that newly deployed technologies and process changes are successfully adopted and fully integrated.
- Drive user adoption and engagement by implementing feedback mechanisms, usage tracking, and targeted enablement strategies to increase satisfaction and productivity.
- Troubleshoot and triage user-reported issues and customization requests, managing resolution workflows and escalating to business-as-usual (BAU) teams or vendors as needed.
- Lead cross-functional initiatives across Practice Groups, Departments, and the broader Firm to improve people, processes, and technology in support of strategic objectives.
- Conduct post-implementation reviews and collaborate with Portfolio Owners to assess return on investment and ensure continued alignment with business needs.
- Support organizational change efforts through stakeholder engagement, communications planning, and risk mitigation.
- Report to the Director of the Centre of Excellence and provide ongoing insight into initiative progress, technology effectiveness, and opportunities for improvement.
Skills & Requirements of the Centre of Excellence Manager:
- Previous experience with legal technology working within a law firm.
- Proven experience in project management, including the use of tracking tools and structured methodologies.
- Strong background in post-implementation support, user adoption, and change management within a professional services or enterprise environment.
- Demonstrated success in leading cross-functional initiatives focused on improving efficiency, user experience, and bottom-line performance.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Legal and Information Technology
Industries: IT System Operations and Maintenance, Legal Services, and Law Practice
Centre of Excellence Manager in City of London employer: Larbey Evans
Contact Detail:
Larbey Evans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre of Excellence Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to connections in the legal tech space, especially those who work at law firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with user adoption and post-implementation support. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around your project management and change management experiences. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Centre of Excellence Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Centre of Excellence Manager. Highlight your experience with legal technology and project management, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive user adoption and enhance user experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples of how you've successfully led cross-functional initiatives or improved processes in previous roles, and show us your passion for enhancing user experiences.
Showcase Your Soft Skills: While technical skills are important, we also want to see your soft skills in action. Highlight your communication and stakeholder engagement abilities, as these will be crucial in supporting organisational change efforts and driving user engagement.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Larbey Evans
✨Know Your Stuff
Make sure you brush up on your knowledge of legal technology and post-implementation support. Familiarise yourself with the specific tools and processes used in law firms, as well as any recent trends in user adoption strategies. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Project Management Skills
Be ready to discuss your previous project management experiences. Use specific examples where you've successfully led initiatives or improved processes. Highlight any tracking tools or methodologies you've used, as this will demonstrate your structured approach to managing projects.
✨Engage with Stakeholders
Prepare to talk about how you've engaged with stakeholders in past roles. Discuss your strategies for communication and risk mitigation during change management efforts. This is crucial for the Centre of Excellence Manager role, so showing your ability to build relationships will set you apart.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the firm's current challenges with user adoption or how they measure the success of their initiatives. This shows your genuine interest in the role and helps you gauge if the firm aligns with your career goals.
