At a Glance
- Tasks: Support end users with hardware, software, and IT systems in a dynamic law firm.
- Company: Top-tier US law firm known for collaboration and innovation.
- Benefits: Salary up to £50,000, paid overtime, free lunches, and discretionary bonuses.
- Other info: Opportunity for travel to the Paris office and excellent career growth.
- Why this job: Join a close-knit team and make a real impact in tech support.
- Qualifications: 3+ years of IT support experience and strong technical skills required.
The predicted salary is between 50000 - 50000 £ per year.
Our top-tier US law firm client that values collaboration and innovation is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London.
Salary to £50,000 + paid overtime. Monthly rotating shift pattern between 08:30am – 6:30pm. Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more! Office based – Liverpool Street.
We’re looking for candidates with experience supporting end users across hardware, software, and general IT systems. This role will also include configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software.
Key Responsibilities:- Log all incoming incidents and requests as well as actions taken to resolve them.
- Respond to incidents and request escalations from Help Desk and provide technical assistance to end users.
- Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users’ phones when requested.
- Setup, dismantling and relocating users’ desks.
- Manage and maintain technology equipment inventory in asset management system.
- Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor’s wishes.
- Maintain strong knowledge of third-party video conference systems, including but not limited to: WebEx, Zoom, MS Teams.
- Travel to Europe/Paris office to provide on-site support to firm’s Paris-based community.
- Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL.
- 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm.
- In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry applications.
- Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android)).
- Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections.
- Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers.
Technology Support Specialist in Cardiff employer: Larbey Evans
Join a prestigious US law firm in London as a Technology Support Specialist, where collaboration and innovation are at the heart of our work culture. Enjoy exceptional employee benefits, including a £100 monthly contribution, free lunches every Wednesday, and discretionary bonuses, all while working in a supportive team environment that fosters professional growth and development. With opportunities to travel to our Paris office and engage with cutting-edge technology, this role offers a rewarding career path in a dynamic legal setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Specialist in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Larbey Evans values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Larbey Evans might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Larbey Evans!
✨Direct Apply to Larbey Evans
Let's not forget to apply directly through the Larbey Evans website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Specialist in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Larbey Evans.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Larbey Evans. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Larbey Evans
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
