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- Tasks: Support end users with hardware, software, and IT systems in a dynamic law firm.
- Company: Top-tier US law firm known for collaboration and innovation.
- Benefits: Salary up to £50,000, paid overtime, free lunches, and bonuses.
- Why this job: Join a close-knit team and make a real impact in tech support.
- Qualifications: 3+ years of IT support experience and strong technical skills required.
- Other info: Opportunity for on-site support in Paris and excellent career growth.
The predicted salary is between 3333 - 4167 £ per month.
Our top-tier US law firm client that values collaboration and innovation, is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London on an initial 4-month fixed-term contract.
Salary to £50,000 + paid overtime
4-month fixed-term contract
Monthly rotating shift pattern between 08:30am – 6:30pm
Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more!
Office based – Liverpool Street
We’re looking for candidates with experience supporting end users across hardware, software, and general IT systems. This role will also include configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software.
Technology Support Specialist Key Responsibilities- Log all incoming incidents and requests as well as actions taken to resolve them
- Respond to incidents and request escalations from Help Desk and provide technical assistance to end users
- Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users’ phones when requested
- Setup, dismantling and relocating users’ desks
- Manage and maintain technology equipment inventory in asset management system
- Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor’s wishes
- Maintain strong knowledge of third-party video conference systems, including but not limited to: WebEx, Zoom, MS Teams
- Travel to Europe/Paris office to provide on-site support to firm’s Paris-based community
- Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL
- 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm
- In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry applications
- Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android)
- Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections
- Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers
Technology Support Specialist (4 Month FTC) employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Specialist (4 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in law firms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your tech prowess during interviews. Bring examples of how you've tackled tricky IT issues or improved processes in previous roles.
✨Tip Number 3
Be ready for hands-on tests! For a role like Technology Support Specialist, you might face practical assessments. Brush up on your troubleshooting skills and be prepared to solve real-time problems.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Technology Support Specialist (4 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Support Specialist role. Highlight your experience with hardware, software, and IT systems, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical expertise. Mention specific tools and technologies you've worked with, like Cisco or video conferencing systems. We’re keen to see your hands-on experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Larbey Evans Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Operating Systems, Microsoft Office, and the specific tools mentioned in the job description. Be ready to discuss your experience with hardware and software support, as well as any relevant certifications like A+ or N+.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in the past. Think about specific incidents where you logged requests, escalated issues, or provided assistance to end users. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Familiarise Yourself with Video Conferencing Tools
Since the role involves managing video conference systems like WebEx, Zoom, and MS Teams, make sure you know how these platforms work. You might be asked about your experience setting them up or troubleshooting common issues, so having a few examples ready will help you stand out.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the firm and the role. Inquire about the team dynamics, the types of challenges they face, or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
