At a Glance
- Tasks: Lead operational strategies and support the Liverpool office's growth and performance.
- Company: Renowned law firm with a focus on innovation and collaboration.
- Benefits: Salary up to £100,000, hybrid working, and fantastic employee benefits.
- Other info: Join a supportive team with opportunities for career advancement and personal growth.
- Why this job: Make a real impact in a dynamic environment while shaping the future of the Liverpool office.
- Qualifications: Proven leadership experience in professional services and strong team development skills.
The predicted salary is between 90000 - 100000 £ per year.
Renowned law firm is seeking a highly capable, positive and operationally focused Senior Delivery Manager to work closely with the COO and Head of Liverpool and support the Liverpool office’s operations. This role will support the COO and Business Professional functions.
Salary to £100,000 Hybrid working Fantastic employee benefits
Key Responsibilities:- Support the COO and Head of Liverpool Office in the management of the Liverpool office and the forward-looking strategy for the Liverpool office.
- Research various entities using a variety of internal and third-party resources.
- Act as a trusted adviser and thought partner to the COO and other senior stakeholders on matters of operational performance, people, and change in respect of the Liverpool office.
- Foster effective working relationships with fee-earners, and business professionals across the Liverpool office, maintaining a visible and accessible leadership presence.
- Leading on internal networks within the office.
- Support functions with service standards, turnaround times and client satisfaction as required.
- Change and integration support – acting as a Liverpool anchor for integration implementation and cross border alignment.
- Act as the primary point of contact for office-wide operational matters, client visits and internal visits, town halls, working closely with practice group leadership, support function heads, and the COO to address issues proactively and decisively.
- Significant progressive leadership experience in operational or business services management within a professional services environment.
- Ability to work at pace across a diverse portfolio.
- Proven track record of leading and designing projects across a variety of disciplines, operational change programmes, with the ability to translate high-level objectives.
- Strong experience of leading and developing teams, with the ability to motivate, coach, and hold people accountable in equal measure.
- Solid understanding of AI-enabled tools and workflow automation, with practical experience of embedding technology-driven change into operational teams and processes.
- Excellent communication and stakeholder management skills, with the credibility and confidence to engage effectively with senior leadership, partners, and external stakeholders.
- Strong analytical and problem-solving capabilities, with a disciplined, data-informed approach to operational decision-making.
Senior Service Delivery Manager - Liverpool employer: Larbey Evans Ltd
As a leading law firm, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. Our Liverpool office offers hybrid working arrangements, competitive salaries up to £100,000, and a comprehensive benefits package, ensuring our team members feel valued and supported. Join us to be part of a collaborative environment where your contributions directly impact operational excellence and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager - Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at the firm. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the firm inside out, especially their operations in Liverpool. Understand their values and how they align with your experience. We want you to walk in feeling confident and ready to showcase how you can support the COO and make a real impact.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and managed change in previous roles. We’re looking for someone who can motivate and hold people accountable, so let your past experiences shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Senior Service Delivery Manager role!
We think you need these skills to ace Senior Service Delivery Manager - Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Service Delivery Manager. Highlight your leadership experience and operational management skills, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your understanding of the Liverpool office's needs and how you can support the COO. Be genuine and let your personality come through.
Showcase Relevant Experience:When detailing your past roles, focus on your achievements in operational change and team leadership. We want to see how you've made a difference in previous positions, especially in professional services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Larbey Evans Ltd
✨Know Your Stuff
Make sure you research the law firm thoroughly. Understand their operations, values, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you motivated your team, managed change, and achieved operational goals. This is crucial for a Senior Service Delivery Manager role.
✨Be Ready to Discuss Technology
Since the role requires a solid understanding of AI-enabled tools and workflow automation, be prepared to discuss your experience with these technologies. Share specific instances where you've embedded tech-driven changes into operations.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've built relationships with senior stakeholders in the past. Be ready to explain how you’ve navigated complex situations and maintained effective collaboration across different teams.
