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- Tasks: Support users with technical issues and mentor junior staff in a dynamic law firm.
- Company: Join a top-tier global law firm known for its innovative approach and strong team culture.
- Benefits: Enjoy competitive perks like a wellbeing fund, gym contributions, and flexible holiday options.
- Why this job: Be part of a collaborative environment that values user experience and professional growth.
- Qualifications: 5+ years in enterprise IT, with expertise in cloud services and project leadership.
- Other info: This is a 12-month fixed-term contract based in the vibrant Liverpool Street area.
The predicted salary is between 51000 - 71000 £ per year.
Top-tier global law firm are seeking an enthusiastic and passionate Senior Desktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract.
Salary to £71,000. 12-month fixed-term contract. Highly competitive employee benefits to include wellbeing fund, gym membership contribution, holiday buy/sell etc.! Liverpool Street station location.
In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies.
Senior Desktop Analyst Key Responsibilities:- Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users.
- Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases.
- Drive a culture of proactive user focus through building authentic relationships at every user interaction.
- Mentor other global team members, junior staff, including IT Service Desk and Digital User Experience Analysts.
- Design and maintain the firm’s desktop environment and related technologies.
- Monitor the effectiveness of support processes and suggest improvements as needed.
- 5+ years’ experience in an enterprise organisation working with Cloud Service Providers (e.g. M365 / Azure).
- Ability to be the technical lead / SME on complex global projects.
- Experience in migrations from Configuration Manager (SCCM) to Intune / Modern Management.
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desktop Support Analyst
✨Tip Number 1
Familiarise yourself with the latest technologies and tools mentioned in the job description, such as M365, Azure, and Intune. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in similar roles or at the firm you're applying to. Engaging with them on platforms like LinkedIn can provide you with valuable insights and potentially a referral.
✨Tip Number 3
Prepare to discuss your experience in mentoring and leading teams during the interview. Highlight specific examples where you've successfully guided junior staff or improved team performance, as this aligns with the responsibilities of the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing for scenario-based questions. Think of complex technical issues you've resolved in the past and be ready to explain your thought process and the steps you took to achieve a solution.
We think you need these skills to ace Senior Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your 5+ years in enterprise organisations and any work with Cloud Service Providers like M365 or Azure. Use specific examples to demonstrate your technical expertise and leadership in complex projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Mention how your skills align with their needs, particularly in mentoring and user support. Share a brief story that showcases your ability to troubleshoot complex issues and improve user experiences.
Highlight Key Skills: Ensure you mention your experience with Configuration Manager (SCCM) and Intune, as well as your ability to drive a proactive user focus. These are crucial for the role and should be clearly stated in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Senior Desktop Support Analyst.
How to prepare for a job interview at Larbey Evans Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Cloud Service Providers like M365 and Azure. Highlight specific projects where you acted as the technical lead, especially those involving complex migrations or transitions.
✨Demonstrate User-Centric Focus
Since the role emphasises a 5-star user experience, share examples of how you've built strong relationships with users in previous roles. Discuss how you proactively addressed their needs and improved their experience.
✨Mentorship Experience Matters
Talk about your experience mentoring junior staff or colleagues. Provide examples of how you've supported their development and contributed to a positive team culture, as this is crucial for the role.
✨Problem-Solving Skills are Key
Prepare to discuss specific instances where you've diagnosed and resolved complex technical issues. Emphasise your approach to troubleshooting and how you ensure timely follow-up with users.
