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- Tasks: Support end users with hardware, software, and IT systems while configuring devices.
- Company: Top-tier US law firm known for collaboration and innovation.
- Benefits: Salary up to £50,000, paid overtime, free lunch, and monthly bonuses.
- Why this job: Join a close-knit team and make a real impact in a dynamic environment.
- Qualifications: 3+ years of IT support experience and strong technical knowledge required.
- Other info: Opportunity for on-site support in Paris and excellent career growth.
The predicted salary is between 35000 - 50000 £ per year.
Our top-tier US law firm client that values collaboration and innovation is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London on an initial 4-month fixed-term contract.
Salary to £50,000 + paid overtime
4-month fixed-term contract
Monthly rotating shift pattern between 08:30am – 6:30pm
Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more!
Office based – Liverpool Street
We’re looking for candidates with experience supporting end users across hardware, software, and general IT systems. This role will also include configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software.
Technology Support Specialist Key Responsibilities:- Log all incoming incidents and requests as well as actions taken to resolve them
- Respond to incidents and request escalations from Help Desk and provide technical assistance to end users
- Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users’ phones when requested
- Setup, dismantling and relocating users’ desks
- Manage and maintain technology equipment inventory in asset management system
- Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor’s wishes
- Maintain strong knowledge of third-party video conference systems, including but not limited to: WebEx, Zoom, MS Teams
- Travel to Europe/Paris office to provide on-site support to firm’s Paris-based community
- Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL
- 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm
- In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry applications
- Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android)
- Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections
- Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers
Technology Support Specialist (4 Month FTC) in London employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Specialist (4 Month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in law firms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with hardware, software, and IT systems. We want to see that you can handle anything thrown your way!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled tech issues in the past. This will demonstrate your ability to support end users effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technology Support Specialist (4 Month FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Support Specialist role. Highlight your experience with hardware, software, and IT systems, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how your background makes you a great fit for our team. Keep it concise but engaging – we love a bit of personality!
Showcase Relevant Experience: In your application, be sure to showcase your experience in supporting end users and managing technology equipment. Mention specific tools and systems you've worked with, especially those mentioned in the job description. We appreciate detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to upload your CV and cover letter directly. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Larbey Evans Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Operating Systems, Microsoft Office, and the specific tools mentioned in the job description. Being able to discuss your experience with hardware, software, and IT systems confidently will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot hardware or software problems, and be ready to explain your thought process. This will demonstrate your ability to handle incidents effectively, which is crucial for a Technology Support Specialist.
✨Familiarise Yourself with Video Conferencing Tools
Since the role involves managing video conference requests, it’s a good idea to get comfortable with platforms like WebEx, Zoom, and MS Teams. You might even want to set up a mock meeting to show your familiarity with these tools during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the technology stack they use, or their approach to user support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
