At a Glance
- Tasks: Manage CRM systems, lead campaigns, and deliver data solutions in a dynamic law firm.
- Company: Top UK law firm investing in innovative CRM management.
- Benefits: Competitive salary, hybrid working, corporate gym rates, and family-friendly perks.
- Other info: 12-month fixed-term contract with opportunities for continuous improvement initiatives.
- Why this job: Join a fabulous team and make a real impact on CRM strategies.
- Qualifications: Experience in marketing or CRM within a law firm and strong system management skills.
The predicted salary is between 49500 - 60500 £ per year.
A fantastic opportunity at a top UK law firm for an experienced Senior CRM Executive who can hit the ground running and take ownership of the day-to-day BAU CRM management and support. This is an initial 12-month fixed-term contract, joining a fabulous team within a firm that is investing heavily in its CRM environment.
What's On Offer:
- Competitive salary
- 12-month fixed-term contract
- Hybrid working (3 days office / 2 days remote)
- Excellent employee benefits
- Access to corporate gym membership rates
- Lifestyle & family friendly benefits
What You'll Be Doing:
- Manage and administer InterAction, including folders, archiving, access, data quality and system integrations
- Work with the CRM Data Steward to resolve data quality issues
- Champion InterAction across the firm, supporting effective use and the wider BD strategy
- Lead campaigns and mailings as required
- Deliver complex searches, reports and data solutions
- Act as a trusted advisor to Client Development, fee earners and secretaries on InterAction and Vuture
- Define and deliver InterAction and Vuture training, including user guidance
- Lead CRM-related mini-projects and continuous improvement initiatives
What We're Looking For:
- Marketing or CRM experience gained within a law firm
- System and data management experience, including administrator experience of CRM systems (preferably InterAction) and e-marketing systems (preferably Vuture)
- Experienced and confident working with and for partners and lawyers
Senior CRM Executive (12 Month FTC) in London employer: Larbey Evans Ltd
Join a prestigious elite US law firm in London as an HR Assistant, where you will be part of a dynamic and supportive HR team dedicated to nurturing your professional growth. With a competitive salary of up to £38,000, hybrid working options, and generous employee benefits, this role offers a unique opportunity to gain hands-on experience across the employee lifecycle in a vibrant city location. Embrace a culture that values development and collaboration, making it an excellent choice for those looking to build a meaningful career in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CRM Executive (12 Month FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Larbey Evans Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Larbey Evans Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior CRM Executive (12 Month FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Larbey Evans Ltd.
How to prepare for a job interview at Larbey Evans Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Larbey Evans Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Larbey Evans Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
