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- Tasks: Lead and develop a dynamic front-of-house team across multiple sites.
- Company: Major US law firm with a strong presence in London.
- Benefits: Salary up to £75,000, fantastic employee benefits, and flexible hours.
- Why this job: Shape exceptional guest experiences in a stunning city location.
- Qualifications: Proven leadership in customer service and multi-site operations.
- Other info: Opportunity for growth in a prestigious legal environment.
The predicted salary is between 60000 - 84000 £ per year.
Major US law firm with a strong local presence in London is seeking an experienced Head of Guest Services. We’re looking for a candidate with exceptional leadership skills and a strategic mindset, capable of providing full operational oversight across reception, hospitality, events, and customer services across a dual multi-site operation.
Salary to £75,000
Fantastic employee benefits
Core business hours (shift pattern can be negotiated)
Stunning City location
Key Responsibilities:
- Lead, coach and develop FOH team members across both offices
- Manage performance, including conducting 1:1s, appraisals and ongoing feedback sessions
- Oversee resource planning, ensuring effective rota management, and sickness and holiday cover across both sites
- Deliver service excellence across reception, hospitality, events and client-facing services within both offices
- Manage ongoing hospitality orders to support office needs and events
- Coordinate internal events, working with the social committee (and others) as appropriate
- Support in setting FOH service budgets and ensure adherence to financial targets
Skills & Requirements:
- Proven experience leading and developing FOH operations in a legal (or corporate / professional services) environment
- Strong background in customer service and people management
- Experience managing multi-site operations
- Exposure to hospitality or events management within a corporate setting
Head of Guest Services in London employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and corporate sectors. Attend industry events or webinars where you can meet potential employers and showcase your leadership skills.
✨Tip Number 2
Prepare for interviews by researching the firm’s culture and values. Tailor your responses to highlight how your experience in managing multi-site operations aligns with their needs. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email expressing your enthusiasm for the role. It keeps you on their radar and shows your commitment to the position.
✨Tip Number 4
Apply through our website for the best chance at landing that Head of Guest Services role. We want to see your application and help you shine in the process!
We think you need these skills to ace Head of Guest Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Guest Services role. Highlight your leadership experience and any relevant multi-site operations you've managed, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest services and how your strategic mindset can benefit our firm. Be sure to mention specific examples from your past roles that demonstrate your expertise.
Showcase Your People Skills: Since this role involves leading a team, make sure to highlight your people management skills in your application. Share stories about how you've coached and developed team members, as well as how you've handled performance management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Larbey Evans Ltd
✨Know Your Stuff
Before the interview, dive deep into the law firm's values and culture. Understand their approach to guest services and think about how your experience aligns with their needs. This will help you demonstrate that you're not just a fit for the role, but also for the company.
✨Showcase Your Leadership Skills
As a Head of Guest Services, you'll need to lead and develop teams. Prepare examples of how you've successfully coached team members in the past. Be ready to discuss specific situations where your leadership made a difference, especially in multi-site operations.
✨Be Ready to Discuss Strategy
This role requires a strategic mindset, so come prepared with ideas on how to enhance service excellence across reception and hospitality. Think about resource planning and budget management, and be ready to share your thoughts on how to optimise these areas.
✨Engage with Questions
Interviews are a two-way street! Prepare insightful questions about the firm’s approach to guest services and their expectations for the role. This shows your genuine interest and helps you gauge if the firm is the right fit for you.
