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- Tasks: Lead and shape the CRM strategy for a global law firm, managing a dynamic team.
- Company: Join a prestigious international law firm with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and hybrid working options.
- Why this job: Make a real impact by driving CRM initiatives and enhancing client relationships.
- Qualifications: Experience in CRM management, particularly with InterAction and Vuture, is essential.
- Other info: Work in impressive offices with excellent career growth opportunities.
The predicted salary is between 60000 - 84000 £ per year.
Our global law firm client is seeking a CRM Manager with strong capabilities in InterAction and Vuture to shape and deliver the firm's CRM strategy. This role will involve line managing the CRM team members, setting objectives, supporting development, and overseeing performance.
Salary to £75,000
Comprehensive employee benefits & wellbeing packages
Hybrid working – 3 days in the office / 2 days remote
Impressive offices in the City
CRM Manager Key Responsibilities- Translate strategic priorities into practical workplans and firmwide adoption programmes
- Lead the delivery of CRM initiatives across regions, ensuring consistency and best practice
- Support the firm's Global Key Client and Strategic Growth Client programmes through insights, relationship mapping, and accurate data stewardship
- Provide supporting intelligence for pitches, pipeline development, and strategic planning
- Manage day‐to‐day performance and enhancement of InterAction and Vuture
- Lead system upgrades, enhancements, and integration projects in partnership with IT and vendors
- Use data to provide actionable intelligence that supports client plans and BD initiatives
- Design and deliver CRM training for partners, fee‐earners, PAs and BD teams
- Support international BD teams with locally relevant CRM training and engagement activities
- Significant experience in CRM management, ideally within an international law firm
- Proven expertise in InterAction and Vuture, including upgrades, integrations, and user education
- Excellent stakeholder management skills, including experience influencing senior lawyers
- Strong working knowledge of GDPR, PECR and international data‐protection requirements
CRM Manager in London employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector and let them know you're on the hunt for a CRM Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with InterAction and Vuture. Share specific examples of how you've used these tools to drive CRM success in previous roles.
✨Tip Number 3
Prepare for interviews by researching the firm’s current CRM initiatives. Be ready to discuss how you can contribute to their Global Key Client and Strategic Growth Client programmes. Tailoring your approach will show you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace CRM Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Manager role. Highlight your experience with InterAction and Vuture, and don’t forget to showcase your stakeholder management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed CRM initiatives in the past. We love a good story!
Showcase Your Data Skills: Since data stewardship is key for this role, make sure to highlight your experience with data analysis and how you've used insights to drive client plans. We’re all about actionable intelligence here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Larbey Evans Ltd
✨Know Your CRM Tools Inside Out
Make sure you’re well-versed in InterAction and Vuture. Familiarise yourself with their features, recent updates, and how they can be leveraged to enhance CRM strategies. Being able to discuss specific functionalities and your experience with them will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As a CRM Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, set objectives, and supported development. Highlighting your ability to motivate and guide others will resonate well with interviewers looking for strong leadership.
✨Understand the Firm's Strategic Goals
Research the law firm’s strategic priorities and think about how you can translate those into practical CRM initiatives. Be ready to discuss how you would align CRM efforts with their goals, demonstrating your proactive approach and understanding of the bigger picture.
✨Prepare for Stakeholder Management Questions
Expect questions about how you’ve influenced senior stakeholders in previous roles. Prepare specific examples that showcase your excellent communication and relationship-building skills, as these are crucial for success in this position.
