At a Glance
- Tasks: Provide top-notch IT support to lawyers and staff, solving tech issues face-to-face and remotely.
- Company: Join a renowned global law firm with exciting growth opportunities.
- Benefits: Salary up to £34,000, hybrid working, and fantastic employee benefits.
- Other info: Great chance for career growth in a dynamic legal tech setting.
- Why this job: Be the go-to tech hero in a fast-paced, rewarding environment.
- Qualifications: Experience in IT support, especially with Microsoft 365 and basic networking knowledge.
IT Support Analyst
Renowned global law firm with an exciting growth trajectory is seeking a proactive and customer focused IT Support Analyst to join the firm's IT department in Liverpool. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.
What's on Offer:
- Salary to £34,000
- Hybrid working (3 days office / 2 days remote)
- Fantastic employee benefits
- Liverpool Office
IT Support Analyst - What you'll be doing:
- Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
- Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
- Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
- Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
- Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
- Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
- Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
- Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.
IT Support Analyst - What we are looking for:
- Previous experience in an IT support or service desk role is essential.
- Law firm experience is highly advantageous.
- Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
- Basic understanding of Active Directory and user account administrations.
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
- Experience with desktop hardware, laptops, printers, and mobile devices.
#J-18808-Ljbffr
IT Support Analyst in Liverpool employer: Larbey Evans Ltd
Join a renowned global law firm in Liverpool as an IT Support Analyst, where you will thrive in a dynamic and supportive work culture that prioritises employee well-being and professional growth. With a competitive salary of up to £34,000 and the flexibility of hybrid working, you will enjoy fantastic benefits while being part of a team that values innovation and collaboration in delivering exceptional IT support to legal professionals. This role offers a unique opportunity to develop your skills in a fast-paced environment, making a meaningful impact on the firm's operations.
