At a Glance
- Tasks: Be the go-to person for IT support, helping colleagues with tech issues face-to-face and remotely.
- Company: Join a renowned city law firm with a supportive and dynamic IT department.
- Benefits: Enjoy a salary up to £35,000, hybrid working, and fantastic employee perks.
- Other info: Great opportunities for career growth and development in a collaborative setting.
- Why this job: Make a real difference by solving tech problems in a fast-paced legal environment.
- Qualifications: Customer-focused attitude and basic IT troubleshooting skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
IT Support Analyst Renowned City law firm is seeking a proactive and customer focused 1 st line IT Support Analyst to join the firm’s IT department.
In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.
Salary to £35,000 Hybrid working (3 days office / 2 days remote) Fantastic employee benefits Enhanced maternity leave Staff bonus scheme IT Support Analyst – Key
Responsibilities: Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.
IT Support Analyst – Skills
IT Support Analyst employer: Larbey Evans Ltd
Larbey Evans is an exceptional employer, offering a dynamic work environment in the heart of London, where you can thrive as a Commercial Real Estate Paralegal. With a strong focus on employee growth and development, the firm provides competitive benefits and a hybrid working model that promotes work-life balance, all while engaging in high-value transactions within a prestigious legal setting.
