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- Tasks: Lead and develop a dynamic front-of-house team across multiple sites.
- Company: Major US law firm with a strong presence in London.
- Benefits: Salary up to £75,000, fantastic employee benefits, and flexible hours.
- Why this job: Shape exceptional guest experiences in a stunning city location.
- Qualifications: Proven leadership in FOH operations and strong customer service skills.
- Other info: Opportunity for career growth in a vibrant corporate environment.
The predicted salary is between 60000 - 84000 £ per year.
Major US law firm with a strong local presence in London is seeking an experienced Head of Guest Services. We’re looking for a candidate with exceptional leadership skills and a strategic mindset, capable of providing full operational oversight across reception, hospitality, events, and customer services across a dual multi-site operation.
Salary to £75,000
Fantastic employee benefits
Core business hours (shift pattern can be negotiated)
Stunning City location
Key Responsibilities:
- Lead, coach and develop FOH team members across both offices
- Manage performance, including conducting 1:1s, appraisals and ongoing feedback sessions
- Oversee resource planning, ensuring effective rota management, and sickness and holiday cover across both sites
- Deliver service excellence across reception, hospitality, events and client-facing services within both offices
- Manage ongoing hospitality orders to support office needs and events
- Coordinate internal events, working with the social committee (and others) as appropriate
- Support in setting FOH service budgets and ensure adherence to financial targets
Skills & Requirements:
- Proven experience leading and developing FOH operations in a legal (or corporate / professional services) environment
- Strong background in customer service and people management
- Experience managing multi-site operations
- Exposure to hospitality or events management within a corporate setting
Head of Guest Services employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and hospitality sectors. Attend industry events or join relevant online groups to meet people who can help you land that Head of Guest Services role.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully led teams and improved service delivery in previous roles.
✨Tip Number 3
Be ready for situational questions! Prepare to discuss how you'd handle various scenarios related to guest services, multi-site operations, and team management. This will show you're strategic and ready for the challenge.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about joining our fantastic team and helps us keep track of your application.
We think you need these skills to ace Head of Guest Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Guest Services role. Highlight your leadership experience and any relevant multi-site operations you've managed, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest services and how your strategic mindset can benefit our firm. Be sure to mention specific examples from your past roles that demonstrate your expertise.
Showcase Your People Skills: Since this role involves leading a team, make sure to highlight your people management skills. Share stories about how you've coached and developed team members in previous positions, as we value strong leadership at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Larbey Evans Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Head of Guest Services role. Familiarise yourself with the law firm's operations, especially in reception and hospitality. Research their values and recent events to show you’re genuinely interested.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing FOH teams. Think about times when you’ve successfully coached team members or improved service delivery. Be ready to discuss how you handle performance management and feedback.
✨Demonstrate Strategic Thinking
Be prepared to talk about your approach to resource planning and budget management. Share specific strategies you've implemented in previous roles to enhance operational efficiency across multiple sites. This will show you can think on a larger scale.
✨Engage with Their Culture
Understand the firm’s culture and how it impacts guest services. Be ready to discuss how you would align your team’s goals with the company’s mission. Showing that you can integrate into their environment will set you apart from other candidates.
