At a Glance
- Tasks: Be the go-to person for all building-related queries and ensure smooth operations.
- Company: Join a prestigious international law firm with a supportive team culture.
- Benefits: Enjoy a competitive salary, generous benefits, and a Monday to Friday schedule.
- Other info: Great opportunity for career growth in a dynamic corporate environment.
- Why this job: Make a real difference by enhancing workplace experiences for everyone.
- Qualifications: A-levels, familiarity with Facilities Systems, and strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
An International Law Firm is seeking a Facilities Helpdesk Operator to join their growing London office to provide high quality customer service as the central point of contact for all building related issues.
Monday to Friday (10am – 6pm)
Competitive salary
Generous employee benefits
As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting elements. The role is an important interface with both internal teams like Office Services and Reception, and external service providers across key areas. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management.
Facilities Helpdesk Operator duties will include:
- Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls.
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
- Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
- Manage Helpdesk administration and facilitate training requirements.
- Capture Events and associated requirements for efficient and smooth delivery of service.
- Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
- Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.
Facilities Helpdesk Operator desired experience:
- Minimum A-level standard qualification.
- Knowledge of Facilities Systems, ideally (CAFM knowledge, MRI concept Evolution or MRI Go).
- Working experience in a Facilities Management environment.
- Intermediate to advance IT literacy in Microsoft Office including MS Word, Excel and Outlook.
- A strong sense of clients’ (internal and external) needs and the ability to tailor approach to suit a wide range of supply and demand issues.
- You will have strong interpersonal skills and will actively seek to introduce yourself and improve lines of communication within the departments you work with.
Facilities Helpdesk Operator: CAFM & Service Coordination employer: Larbey Evans Ltd
Join our prestigious international law firm in London as a Facilities Helpdesk Operator, where you will be at the heart of our operations, ensuring high-quality service and support for all building-related issues. We pride ourselves on fostering a collaborative work culture that values employee growth, offering generous benefits and a competitive salary, all while providing a dynamic environment that encourages professional development and effective communication across teams.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Operator: CAFM & Service Coordination
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to Facilities Management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CAFM systems and be ready to discuss how you've used technology to improve service delivery in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Facilities Helpdesk Operator: CAFM & Service Coordination
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Facilities Management and any relevant systems like CAFM. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Helpdesk Operator role. Share specific examples of your customer service skills and how you’ve handled similar responsibilities in the past.
Show Off Your Communication Skills:Since this role involves liaising with various teams and clients, make sure your application reflects your strong communication abilities. We love candidates who can convey information clearly and effectively, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Larbey Evans Ltd
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially if you have experience with MRI concept Evolution or MRI Go. Be ready to discuss how you've used these systems in previous roles and how they can improve efficiency in the Helpdesk function.
✨Showcase Your Communication Skills
As a Facilities Helpdesk Operator, you'll be the go-to person for building-related issues. Prepare examples of how you've effectively communicated with both internal teams and external service providers. Highlight any situations where your communication made a significant difference in resolving an issue.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've managed preventative maintenance or handled reactive service calls. Be ready to explain your thought process and how you prioritised tasks to ensure smooth operations. This will show your potential employer that you're proactive and solution-oriented.
✨Prepare for Reporting Questions
Since producing reports and collating statistics is part of the role, be prepared to discuss your experience with data analysis and reporting. Bring examples of reports you've created in the past and be ready to talk about how you used that data to inform decisions or improve processes.
