At a Glance
- Tasks: Be the go-to person for all building-related issues and ensure smooth operations.
- Company: Join a prestigious international law firm with a dynamic London office.
- Benefits: Enjoy generous employee benefits and a supportive work environment.
- Why this job: Gain valuable experience in Facilities Management while working in a corporate setting.
- Qualifications: A-levels and 5+ years in Facilities Management, preferably in a law firm.
- Other info: Work Monday to Friday, 10am – 6pm, with a salary up to £38,000.
The predicted salary is between 30000 - 38000 £ per year.
Facilities Helpdesk Operator International Law Firm is seeking a Facilities Helpdesk Operator to join their growing London office to provide high quality customer service as the central point of contact for all building related issues. Monday to Friday (10am – 6pm) Salary up to £38,000 Generous employee benefits As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting elements. The role is an important interface with both internal teams like Office Services and Reception, and external service providers across key areas. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management. Facilities Helpdesk Operator duties will include: Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function. Effective management of all preventative maintenance (PPM) scheduling and reactive service calls Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request. Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk. Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested. Manage Helpdesk administration and facilitate training requirements. Capture Events and associated requirements for efficient and smooth delivery of service. Management, uploading and amendment of asset information held in CAFM system and helpdesk operation. Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function. Facilities Helpdesk Operator desired experience : Minimum A-level standard qualification 5 years Facilities management experience, ideally within a Law Firm Knowledge of Facilities Systems, ideally (CAFM knowledge, MRI concept Evolution or MRI Go)41bf1e1f-b16b-4260-a40a-17c77a06fd15
Facilities Helpdesk Operator employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Operator
✨Tip Number 1
Familiarise yourself with CAFM systems, especially MRI Concept Evolution or MRI Go. Understanding these systems will not only boost your confidence during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, as this role requires you to interact with various teams and external service providers. Practising clear and concise communication can help you stand out as a candidate who can effectively manage building-related issues.
✨Tip Number 3
Research the specific challenges faced by facilities management in law firms. Being knowledgeable about the unique environment of a law firm can give you an edge in discussions and show that you understand the context of the role.
✨Tip Number 4
Network with professionals in the facilities management sector, particularly those who have experience in corporate environments. Engaging with industry contacts can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Facilities Helpdesk Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Facilities Management, especially within a corporate environment. Emphasise your familiarity with CAFM systems and any specific software mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer service experience. Mention specific examples of how you've successfully managed helpdesk operations or similar roles in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to managing preventative maintenance, handling service calls, and producing reports. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Larbey Evans Ltd
✨Showcase Your Communication Skills
As a Facilities Helpdesk Operator, you'll be the central point of contact for building-related issues. Make sure to demonstrate your ability to communicate effectively with various stakeholders during the interview. Use examples from your past experiences to highlight how you've successfully managed communication in a corporate environment.
✨Familiarise Yourself with CAFM Systems
Since the role involves managing the CAFM system, it's crucial to show your familiarity with such systems. If you have experience with MRI Concept Evolution or similar platforms, be prepared to discuss this in detail. If not, do some research and be ready to explain how you would quickly get up to speed.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle reactive service calls. Prepare for scenario-based questions where you might need to explain how you would manage a specific facilities issue or prioritise tasks under pressure. This will showcase your practical knowledge and decision-making abilities.
✨Highlight Your Experience in Facilities Management
With over 5 years of experience required, make sure to emphasise your background in Facilities Management. Discuss specific projects or responsibilities you've handled, particularly those relevant to a law firm setting. This will help the interviewers see how your experience aligns with their needs.