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- Tasks: Be the go-to person for all facilities-related queries and support in a dynamic law firm.
- Company: Join a leading global law firm with stunning city offices in London.
- Benefits: Enjoy a competitive salary up to £40,000 plus excellent benefits and flexible working hours.
- Why this job: Gain valuable experience in a professional environment while enhancing your customer service skills.
- Qualifications: Experience with online booking systems and service management applications is a must.
- Other info: Work in a vibrant office culture with opportunities for growth and development.
The predicted salary is between 24000 - 40000 £ per year.
A leading global Law Firm with stunning city offices is seeking to hire a Facilities Helpdesk Assistant to join their Operations team in London. The successful candidate will report into the Associate Director of Facilities Services and will be responsible for front of house, meeting rooms, facilities, and office services, and will provide efficient, client focused and professional services to partners, staff and clients.
- Salary to £40,000 per annum plus excellent benefits
- Working hours – 8am-5pm and 10am-7pm (alternate shifts)
- Stunning offices & excellent location
Facilities Helpdesk Assistant Responsibilities:
- Monitor and respond to Facility Helpdesk e-mails or telephone queries in professional, timely and appropriate manner, logging all requests into ServiceNow software
- Communicate effectively with other departments i.e. catering, IT, AV, etc. and with maintenance teams and end user to ensure they are aware of their request status and close each request on completion
- Arrange contractor access to the building, obtain required information and communicate appropriately
- Support the Facilities Supervisor as and when required regarding vendor management and soft services support
- Assist with departmental administration i.e. proactively note, record and action issues as they arise connected with facilities operations and invoice processing
- Manage conference space bookings in EMS to ensure maximum meeting room utilization and check that all the required information, including services, has been provided to ensure all client requirements are met
Facilities Helpdesk Assistant Key Skills & Requirements:
- Experience using online room booking systems (EMS)
- Service management applications experience (ServiceNow)
- Ability to handle multiple priorities, meet deadlines and work well under pressure as well as ability to work as part of the support services network
- Ability to communicate and work effectively with clients and all levels of employees
- Maintain flexibility with work assignments and schedule whilst ability to maintain confidentiality
- Exceptional customer service orientation and excellent telephone etiquette
Facilities Helpdesk Assistant employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Assistant
✨Tip Number 1
Familiarize yourself with ServiceNow and EMS, as these are crucial tools for the Facilities Helpdesk Assistant role. Consider taking online tutorials or courses to enhance your proficiency in these systems, which will demonstrate your commitment and readiness for the position.
✨Tip Number 2
Highlight your customer service skills during the interview process. Prepare examples of how you've effectively handled client queries or resolved issues in previous roles, as this will showcase your ability to provide exceptional service in a fast-paced environment.
✨Tip Number 3
Research the law firm’s culture and values. Understanding their approach to client service and teamwork will help you align your responses during interviews, showing that you’re a great fit for their operations team.
✨Tip Number 4
Prepare to discuss how you manage multiple priorities and work under pressure. Think of specific instances where you successfully juggled tasks or met tight deadlines, as this will illustrate your ability to thrive in the dynamic environment of a law firm.
We think you need these skills to ace Facilities Helpdesk Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in facilities management and customer service. Emphasize any previous roles where you handled multiple priorities or used service management applications like ServiceNow.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your experience with online room booking systems and your ability to communicate effectively with clients and colleagues.
Showcase Your Customer Service Skills: Provide examples in your application of how you've delivered exceptional customer service in past roles. Highlight situations where you successfully managed client requests or resolved issues efficiently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Helpdesk Assistant.
How to prepare for a job interview at Larbey Evans Ltd
✨Showcase Your Customer Service Skills
As a Facilities Helpdesk Assistant, exceptional customer service is key. Be prepared to share specific examples of how you've handled client inquiries or resolved issues in previous roles. Highlight your ability to remain calm under pressure and your commitment to providing professional service.
✨Familiarize Yourself with Relevant Software
Since the role involves using ServiceNow and EMS for managing requests and bookings, make sure you understand these systems. If you have experience with similar software, mention it during the interview. If not, express your willingness to learn quickly and adapt to new technologies.
✨Demonstrate Effective Communication Skills
Effective communication is crucial in this role. Prepare to discuss how you would keep various departments informed about requests and updates. You might want to provide examples of how you've successfully communicated with different teams in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and prioritization skills. Think of situations where you had to manage multiple tasks or handle unexpected challenges. Be ready to explain your thought process and the steps you took to resolve the issues.
