Facilities Helpdesk Administrator
Facilities Helpdesk Administrator

Facilities Helpdesk Administrator

London Full-Time 21600 - 30000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Join us as a Facilities Helpdesk Administrator, automating tasks and streamlining workflows.
  • Company: Work with a prestigious global law firm in a dynamic London office.
  • Benefits: Enjoy hybrid working, GymFlex, subsidised meals, and enhanced family leave.
  • Why this job: Be part of an exciting new role that impacts efficiency and resource allocation.
  • Qualifications: Tech-savvy individuals with experience in CAFM systems and strong analytical skills are preferred.
  • Other info: This role offers a chance to lead projects and present data insights to stakeholders.

The predicted salary is between 21600 - 30000 £ per year.

Facilities Helpdesk Administrator One of our global law firm clients is seeking a tech savvy individual with a keen interest in technical and systems operations to join as a Facilities Helpdesk Administrator. Salary to £30,000 09:30-17:30 working hours Hybrid working (3 days office / 2 days remote) Excellent employee benefits, including GymFlex, subsidised on-site restaurant and coffee bar and enhanced family leave etc. This is a newly created and exciting role in their London office. It will play a pivotal role in automating tasks and streamlining operational workflows, including designing and rolling out processes, creating reports and dashboards, tracking assets, managing maintenance, and monitoring costs to support strategic planning and resource allocation. Facilities Helpdesk Administrator Key Responsibilities: Regularly update and maintain the asset database ensuring accuracy and integrity of data Present data findings and reports to stakeholders, facilitating informed decision-making across the firm Liaise with the workplace services team to coordinate any updates through additions, deletions, software updates or other changes as required Lead or support facilities CAFM projects, from planning to execution, ensuring deadlines are met and are within budget Oversee all stages of product creation for Service Now Workplace Service Delivery, including design and development Generate comprehensive reports on key metrics such as space utilisation, asset performance, maintenance activities, and cost tracking Use data analytics to support strategic planning and resource allocation, providing actionable recommendations to improve efficiency and reduce costs Facilities Helpdesk Administrator Skills & Requirements: Proficient in ServiceNow Workplace Service Delivery or other CAFM/ booking systems (e.g. Concept FSI, Maximo, Condeco) Experience working with Facilities, H&S teams is desired Strong analytical skills with a focus on data accuracy, quality assurance, and actionable insights Skilled in creating visually compelling reports using ServiceNow, Power BI, or Tableau Technical proficiency in data analytics and MS Office, particularly Excel, Power BI, Power Query, statistical data analysis, pivot tables, VBA & macro coding, complex data manipulation, creation of dynamic dashboards Strong skills in managing stakeholders and communicating effectively across all levels41bf1e1f-b16b-4260-a40a-17c77a06fd15

Facilities Helpdesk Administrator employer: Larbey Evans Ltd

Join a prestigious global law firm in London as a Facilities Helpdesk Administrator, where you will thrive in a dynamic and supportive work environment. Enjoy excellent employee benefits such as GymFlex, a subsidised on-site restaurant, and enhanced family leave, all while benefiting from hybrid working arrangements that promote work-life balance. This role offers significant opportunities for professional growth and the chance to make a meaningful impact by streamlining operations and enhancing efficiency within the firm.
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Contact Detail:

Larbey Evans Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Facilities Helpdesk Administrator

✨Tip Number 1

Familiarise yourself with ServiceNow and other CAFM systems. Since the role requires proficiency in these tools, having hands-on experience or completing relevant online courses can give you a significant edge.

✨Tip Number 2

Brush up on your data analytics skills. Being able to manipulate data and create insightful reports is crucial for this position, so consider practising with Excel, Power BI, or Tableau to showcase your capabilities.

✨Tip Number 3

Network with professionals in facilities management or similar roles. Engaging with industry contacts can provide valuable insights into the role and may even lead to referrals, increasing your chances of landing the job.

✨Tip Number 4

Prepare to discuss your experience with stakeholder management. This role involves liaising with various teams, so be ready to share examples of how you've effectively communicated and collaborated with different stakeholders in past positions.

We think you need these skills to ace Facilities Helpdesk Administrator

Proficiency in ServiceNow Workplace Service Delivery
Experience with CAFM/booking systems (e.g. Concept FSI, Maximo, Condeco)
Strong analytical skills
Data accuracy and quality assurance
Ability to generate visually compelling reports using Power BI or Tableau
Technical proficiency in data analytics
Advanced MS Excel skills, including pivot tables and VBA
Experience with Power Query and complex data manipulation
Creation of dynamic dashboards
Stakeholder management skills
Effective communication skills across all levels
Understanding of facilities management and health & safety processes
Project management skills for CAFM projects

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Facilities Helpdesk Administrator role. Emphasise your proficiency in ServiceNow or other CAFM systems, as well as your analytical skills.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience has prepared you for the responsibilities outlined in the job description.

Highlight Technical Skills: In your application, clearly outline your technical skills, especially in data analytics and reporting tools like Power BI or Tableau. Provide examples of how you've used these skills to improve processes or support decision-making.

Showcase Communication Abilities: Since the role involves liaising with various teams, highlight your communication skills. Include examples of how you've effectively managed stakeholders or presented data findings to facilitate informed decisions.

How to prepare for a job interview at Larbey Evans Ltd

✨Showcase Your Technical Skills

Make sure to highlight your proficiency in ServiceNow and any other CAFM systems during the interview. Be prepared to discuss specific examples of how you've used these tools to streamline operations or improve data accuracy.

✨Prepare Data-Driven Examples

Since the role involves a lot of data analytics, come equipped with examples of reports or dashboards you've created in the past. Discuss how these contributed to decision-making processes and improved efficiency.

✨Understand the Company Culture

Research the law firm’s values and culture before the interview. This will help you tailor your responses to show how you align with their mission and how you can contribute positively to their workplace environment.

✨Ask Insightful Questions

Prepare thoughtful questions about the role and the team dynamics. Inquire about ongoing projects or challenges they face in facilities management, showing your genuine interest in contributing to their success.

Facilities Helpdesk Administrator
Larbey Evans Ltd

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