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- Tasks: Shape the firm's Salesforce transformation and support global marketing initiatives.
- Company: Elite US law firm with a dynamic Marketing & Business Development team.
- Benefits: Generous salary, exceptional perks, free meals, and hybrid working.
- Why this job: Be the go-to CRM expert and make a real impact across international offices.
- Qualifications: Degree educated with Salesforce experience in a legal or professional environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen at one of our elite US law firm clients for a tech‑savvy CRM Specialist with a strong working knowledge of Salesforce to join the firm’s Marketing & Business Development team in London. This role offers a unique opportunity to shape the firm’s recent Salesforce transformation, where you’ll be the go‑to CRM expert for the firm’s international offices across Asia, Europe and the Middle East.
Generous Salary
Exceptional employee benefits and in‑office perks such as free meals.
09:30-17:30 working hours
Hybrid working (4 days office / 1 day remote)
City of London
The CRM Specialist Role
Our client is looking for a proactive communicator and critical thinker with excellent organisational skills, attention to detail and sound judgment. You’ll collaborate closely with global Marketing & BD colleagues, anticipate needs, manage projects independently and handle sensitive information with discretion. Duties include:
- Rollout, maintain and develop the new Salesforce CRM system to support the London business strategy in line with the wider firm.
- Support users on the day to day running of the CRM by telephone or in person.
- Responsible for maintaining and executing the data cleansing/maintenance strategy.
- Update new company/person information using a variety of resources to enhance profiles.
- Provide regular reports from the CRM system for senior management and for department heads across the firm.
- Contribute to and support the wider marketing team with events management and related marketing activities.
- Provide support to the Client update team with sending out mailings and creating distribution lists.
- Manage relationships with the firm's external suppliers.
- Provide training to users when required to ensure business practices are followed.
- Provide regular to ad hoc support to senior management on various projects.
CRM Specialist Requirements
- Degree educated, Salesforce accreditation strongly preferred.
- Several years' experience in a CRM data focused Marketing position in a legal or professional environment, using Salesforce (essential).
- Strong understanding of enterprise data structures will be essential for this role.
- Excellent IT skills and experienced in Excel, using databases and ability to adapt to new technology and processes.
- Strong organisation and creative skills and a positive and flexible approach.
CRM Specialist employer: Larbey Evans Ltd
Contact Detail:
Larbey Evans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and marketing sectors. Attend industry events or webinars where you can meet potential employers and showcase your CRM skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the firm and its CRM needs. Be ready to discuss how your Salesforce expertise can help them achieve their business goals. Tailor your answers to show you understand their specific challenges.
✨Tip Number 3
Show off your tech-savvy side! Bring examples of how you've successfully implemented or improved CRM systems in past roles. Use data and results to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace CRM Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Specialist role. Highlight your Salesforce experience and any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past work that demonstrate your proactive communication and organisational skills.
Showcase Your Tech Savvy: Since this role is all about tech, don’t forget to mention your IT skills! Talk about your experience with databases and any other tools you’ve used that relate to CRM systems. We love a candidate who can adapt to new technology!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your talents directly to us!
How to prepare for a job interview at Larbey Evans Ltd
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss specific features and functionalities you've used in past roles, especially how they relate to CRM strategies. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Communication Skills
As a CRM Specialist, you'll need to communicate with various teams. Prepare examples of how you've successfully collaborated with others in previous roles. Highlight any experience you have in training users or managing relationships with external suppliers, as this will demonstrate your proactive communication style.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple projects and tasks simultaneously. Share specific examples of how you've maintained data accuracy and executed data cleansing strategies in the past. This will illustrate your attention to detail and ability to handle sensitive information responsibly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to anticipate needs or manage projects independently. Practising these responses will help you convey your critical thinking skills and adaptability, which are crucial for this role.
