At a Glance
- Tasks: Be the go-to person for all building-related issues and provide top-notch customer service.
- Company: Join a prestigious international law firm with a vibrant office culture.
- Benefits: Enjoy a competitive salary, generous benefits, and a Monday to Friday schedule.
- Other info: Great opportunity for career growth and to enhance your communication skills.
- Why this job: Make a real difference by ensuring smooth operations in a dynamic environment.
- Qualifications: A-levels, experience in Facilities Management, and strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
International Law Firm is seeking a Facilities Helpdesk Operator to join their growing London office to provide high quality customer service as the central point of contact for all building related issues.
Monday to Friday (10am – 6pm)
Competitive salary
Generous employee benefits
As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting elements. The role is an important interface with both internal teams like Office Services and Reception, and external service providers across key areas. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management.
Facilities Helpdesk Operator duties will include:
- Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function.
- Effective management of all preventative maintenance (PPM) scheduling and reactive service calls.
- Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request.
- Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk.
- Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested.
- Manage Helpdesk administration and facilitate training requirements.
- Capture Events and associated requirements for efficient and smooth delivery of service.
- Management, uploading and amendment of asset information held in CAFM system and helpdesk operation.
- Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function.
Facilities Helpdesk Operator desired experience:
- Minimum A-level standard qualification.
- Knowledge of Facilities Systems, ideally (CAFM knowledge, MRI concept Evolution or MRI Go).
- Working experience in a Facilities Management environment.
- Intermediate to advance IT literacy in Microsoft Office including MS Word, Excel and Outlook.
- A strong sense of clients’ (internal and external) needs and the ability to tailor approach to suit a wide range of supply and demand issues.
You will have strong interpersonal skills and will actively seek to introduce yourself and improve lines of communication within the departments you work with.
Facilities Helpdesk Operator in Clerkenwell employer: Larbey Evans Ltd
Join an esteemed international law firm in London as a Facilities Helpdesk Operator, where you will be part of a dynamic team dedicated to delivering exceptional customer service. Enjoy a competitive salary and generous employee benefits while working in a supportive corporate environment that values communication and collaboration. With opportunities for professional growth and development, this role is perfect for those looking to make a meaningful impact in Facilities Management.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Operator in Clerkenwell
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their facilities management practices and think about how your skills can contribute to their success. This will help you stand out as a candidate who truly understands their needs.
✨Tip Number 3
Practice your communication skills! As a Facilities Helpdesk Operator, you'll need to be a great communicator. Role-play common interview questions with a friend or family member to build your confidence and ensure you can articulate your experience effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Facilities Helpdesk Operator in Clerkenwell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Facilities Management and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Helpdesk Operator role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Show Off Your IT Skills:Since the role requires intermediate to advanced IT literacy, make sure to mention your proficiency with Microsoft Office and any experience with CAFM systems. We need to know you can handle the tech side of things!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Larbey Evans Ltd
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially if you have experience with MRI concept Evolution or MRI Go. Be ready to discuss how you've used these systems in previous roles and how they can improve efficiency in the Helpdesk function.
✨Show Off Your Communication Skills
As a Facilities Helpdesk Operator, you'll be the go-to person for building-related issues. Prepare examples of how you've effectively communicated with both internal teams and external service providers. Highlight any situations where your communication made a significant difference.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've managed preventative maintenance or handled reactive service calls. Be ready to explain your thought process and how you prioritised tasks to ensure smooth operations. This will show your potential employer that you're proactive and solution-oriented.
✨Prepare for Reporting Questions
Since producing reports and collating statistics is part of the role, be prepared to discuss your experience with data analysis and reporting. Bring examples of reports you've created in the past and how they contributed to decision-making processes.
