Job Description
Service Desk Supervisor (6 Month FTC)
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Hugely successful global law firm is looking for a Service Desk Supervisor to join the team on an initial 6-month fixed-term contract, supporting the Service Desk through a high period of exciting growth while helping to deliver a first-class IT support service to the London office.
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What’s On Offer:
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- Salary to £70,000
- 6-month fixed-term contract
- Hybrid working (3 days office / 2 days remote)
- Fantastic employee benefits
- On-site coffee bar and subsidised canteen
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Service Desk Supervisor – What You’ll Be Doing:
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- Provide day-to-day supervision and leadership for Service Desk Analysts
- Support employee development and conduct regular 1-2-1 meetings
- Oversee the daily operation of the IT Service Desk
- Act as the primary escalation point for complex or high-priority incidents
- Ensure incidents, requests, and escalations are handled within agreed SLAs
- Monitor ticket queues and workload distribution to maintain service levels
- Ensure all new starters requests are completed accurately and within agreed timescales
- Ensure leaver processes are actioned promptly to maintain security and compliance
- Identify opportunities to improve support processes and customer experience
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Service Desk Supervisor – What We’re Looking For:
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- Previous experience supervising an IT Service Desk, ideally within a law firm environment
- Strong understanding of IT Service Management principles
- Experience working with SLA and KPI driven environments
- Proven ability to lead, coach, and motivate technical support teams
- Experience managing ticket queues, joiner, mover and leaver processes
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Service Desk Supervisor (6 Month FTC) in City of London employer: Larbey Evans Ltd
Join a prestigious elite US law firm in London as an HR Assistant, where you will be part of a dynamic and supportive HR team dedicated to nurturing your professional growth. With a competitive salary of up to £38,000, hybrid working options, and generous employee benefits, this role offers a unique opportunity to gain hands-on experience across the employee lifecycle in a vibrant city location. Embrace a culture that values development and collaboration, making it an excellent choice for those looking to build a meaningful career in HR.
