At a Glance
- Tasks: Lead and support a dynamic IT Service Desk team in a global law firm.
- Company: Join a hugely successful global law firm with a vibrant culture.
- Benefits: Competitive salary, hybrid working, fantastic employee perks, and on-site coffee bar.
- Other info: Opportunity for professional development in a fast-paced environment.
- Why this job: Be part of an exciting growth phase while delivering top-notch IT support.
- Qualifications: Experience supervising IT Service Desks and strong leadership skills required.
The predicted salary is between 36000 - 44000 £ per year.
A hugely successful global law firm is looking for a Service Desk Supervisor to join the team on an initial 6-month fixed-term contract, supporting the Service Desk through a high period of exciting growth while helping to deliver a first-class IT support service to the London office.
What’s On Offer:
- Salary to £70,000
- 6-month fixed-term contract
- Hybrid working (3 days office / 2 days remote)
- Fantastic employee benefits
- On-site coffee bar and subsidised canteen
Service Desk Supervisor – What You’ll Be Doing:
- Provide day-to-day supervision and leadership for Service Desk Analysts
- Support employee development and conduct regular 1-2-1 meetings
- Oversee the daily operation of the IT Service Desk
- Act as the primary escalation point for complex or high-priority incidents
- Ensure incidents, requests, and escalations are handled within agreed SLAs
- Monitor ticket queues and workload distribution to maintain service levels
- Ensure all new starters requests are completed accurately and within agreed timescales
- Ensure leaver processes are actioned promptly to maintain security and compliance
- Identify opportunities to improve support processes and customer experience
Service Desk Supervisor – What We’re Looking For:
- Previous experience supervising an IT Service Desk, ideally within a law firm environment
- Strong understanding of IT Service Management principles
- Experience working with SLA and KPI driven environments
- Proven ability to lead, coach, and motivate technical support teams
- Experience managing ticket queues, joiner, mover and leaver processes
Service Desk Supervisor (6 Month FTC) in London employer: Larbey Evans Careers
Join a dynamic international law firm in London that prioritises employee growth and development, offering a competitive salary and a hybrid working model. With a strong focus on professional development, this role provides high-level exposure to key stakeholders and meaningful work from day one, making it an excellent opportunity for those looking to advance their legal careers in a supportive and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Supervisor (6 Month FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Larbey Evans Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Larbey Evans Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Supervisor (6 Month FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Larbey Evans Careers.
How to prepare for a job interview at Larbey Evans Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Larbey Evans Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Larbey Evans Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
