At a Glance
- Tasks: Provide top-notch IT support and manage network systems to keep everything running smoothly.
- Company: Join a dynamic team in a forward-thinking tech environment.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a vibrant location with occasional travel and a supportive team culture.
- Why this job: Make a real difference by solving complex IT challenges and enhancing cybersecurity.
- Qualifications: 5+ years in IT support with strong knowledge of networks and systems.
The predicted salary is between 40000 - 50000 £ per year.
Responsible for providing 2nd/3rd line technical support, managing network systems, implementing cybersecurity measures, onboarding/offboarding staff, and maintaining IT documentation.
Responsibilities
- Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network, and software issues.
- Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.).
- Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems.
- Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment.
- Manage devices through MDM.
- Regularly evaluate current systems and tools, identify needs for new systems, and develop and implement efficient and secure IT solutions.
- Document and maintain accurate records of IT issues and their resolutions.
- Work closely with the team and other departments to troubleshoot and resolve IT-related issues.
- Ensure that support tickets are completed promptly and documented correctly.
Work Hours & Location
Hours: 8:45am – 5:30pm Monday to Thursday; 8:45am – 5:00pm Friday. The role is based in York with occasional trips to Slough and Livingston.
Requirements
- At least 5 years of experience in IT support, especially network and system administration.
- Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
- Experience with mobile device management (MDM) and endpoint security.
- Solid understanding and experience with various operating systems (Windows, macOS, Linux, etc.).
- Experience in asset management.
- Experience with terminals and scripting (PowerShell/Command Prompt/Bash…) is desirable but not required.
- Ability to work part-time.
Legal
All applicants must currently have the permanent right to work in the UK. Visa applications will not be considered.
IT Support Manager employer: Laraveldaily
As an IT Support Manager at our York location, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities to enhance your skills and advance your career, all while working in a supportive environment that values your contributions. Join us to be part of a team that is committed to maintaining cutting-edge technology and ensuring the security of our systems.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you to someone looking for an IT Support Manager.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, achievements, and any cool solutions you've implemented. This gives potential employers a taste of what you can bring to the table beyond just a CV.
✨Tip Number 3
Don’t just apply; engage! When you find a job listing that excites you, reach out to the hiring manager or team members on LinkedIn. A friendly message expressing your interest can make you stand out from the crowd.
✨Tip Number 4
Keep it real with your interview prep. Research the company’s IT infrastructure and be ready to discuss how your experience aligns with their needs. And remember, we’re here to help you through the application process on our website, so don’t hesitate to check it out!
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with network systems and cybersecurity. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Manager role. Share specific examples of how you've tackled complex technical issues or improved IT processes in the past.
Show Off Your Technical Skills:Don’t forget to mention your knowledge of various operating systems and any experience with mobile device management. We love seeing candidates who can demonstrate their technical prowess, so make sure to include any relevant certifications or training!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Laraveldaily
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network systems and cybersecurity. Be ready to discuss specific tools and technologies you've used in the past, as well as how you've resolved complex IT issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging support tickets you've handled. Highlight your thought process and the steps you took to resolve these issues. This will demonstrate your ability to think critically and act efficiently under pressure.
✨Familiarise Yourself with MDM and Security Protocols
Since mobile device management and endpoint security are key aspects of the role, be prepared to discuss your experience with these areas. If you have any relevant certifications or training, make sure to mention them!
✨Communicate Clearly and Collaboratively
IT support is all about teamwork and communication. Practice explaining technical concepts in simple terms, as you'll need to work closely with other departments. Show that you're a team player who can bridge the gap between tech and non-tech staff.
