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- Tasks: Guide new customers through onboarding and deliver engaging training sessions.
- Company: Join a vibrant startup revolutionising the hotel spa and wellness industry.
- Benefits: Competitive salary, private health insurance, hybrid work, and generous leave.
- Why this job: Be part of a dynamic team making a real impact in customer success.
- Qualifications: Fluent in English and German with 3+ years of onboarding experience.
- Other info: Enjoy a fun workplace with furry colleagues and regular team events.
The predicted salary is between 28800 - 48000 £ per year.
Who is Trybe? Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We are a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. We are currently targeting the German market, and in need of an English and German speaker to join the growing onboarding team. We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.
What the role involves:
- Guiding new customers through the onboarding journey, from initial setup and configuration to successful product adoption.
- Delivering engaging training sessions and product demonstrations tailored to each customer's needs and goals.
- Acting as the main point of contact during onboarding, ensuring a smooth handover to the Customer Success or Account Management team post-launch.
- Collaborating with internal teams (Product, Support, and Sales) to resolve issues, answer questions, and ensure a seamless customer experience.
- Translating Knowledge base guides in German.
- Continuously improving onboarding processes by gathering feedback, identifying pain points, and suggesting workflow or content enhancements.
Who you are:
- If you are fluent in English and German, and are passionate about assisting and supporting users for a rapidly growing startup, we want to hear from you!
- Have 3+ years of onboarding experience for a SaaS product.
- You are a highly organized and detail-oriented professional who thrives on helping new customers feel confident and supported from day one.
- You have strong communication and interpersonal skills, making it easy to guide clients through setup, training, and early adoption with clarity and patience.
- You are proactive, tech-savvy, and enjoy solving problems, always looking for ways to improve the onboarding experience and set customers up for long-term success.
Trybe Benefits:
- A competitive salary.
- Vitality private health insurance.
- Hybrid role; Mon-Wed in the office / Thurs-Fri remote working.
- We have 3 furry colleagues, Sooty, Pax and Hugo.
- Weekly team lunch.
- Quarterly team parties and annual office bake off.
- 26 days annual leave plus bank holidays.
Customer Onboarding Executive (German Speaker) in London employer: Laravel
Contact Detail:
Laravel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Executive (German Speaker) in London
✨Tip Number 1
Get to know the company inside out! Research Trybe's mission, values, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the Tribe.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the onboarding journey! Think about how you would guide new customers through the setup process. Be ready to share your ideas on improving customer experiences during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our energetic team at Trybe!
We think you need these skills to ace Customer Onboarding Executive (German Speaker) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers and being part of our vibrant team at Trybe.
Tailor Your CV: Make sure your CV is tailored to the Customer Onboarding Executive role. Highlight your onboarding experience and any relevant skills that match what we’re looking for, especially your fluency in English and German.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you can contribute to our mission.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Trybe.
How to prepare for a job interview at Laravel
✨Know the Company Inside Out
Before your interview, make sure you research Trybe thoroughly. Understand their mission, values, and the specific software they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their energetic team.
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or explain concepts in both, so practice articulating your thoughts clearly in both tongues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your onboarding experience, especially with SaaS products. Think of specific examples where you've successfully guided customers through a process or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Problem-Solving Skills
Trybe values proactive individuals who can improve processes. Be ready to discuss how you've identified pain points in previous roles and what steps you took to enhance the customer experience. Highlight any feedback mechanisms you've implemented to gather insights from users.
