At a Glance
- Tasks: Support daily operations by applying wigs, facial hair, and makeup to performers.
- Company: Join the magical team at Lapland UK, creating unforgettable experiences.
- Benefits: Earn £15.85 per hour, plus a £50 daily travel subsidy and free meals.
- Other info: Flexible contracts available; join a passionate team dedicated to excellence.
- Why this job: Be part of a fun, fast-paced environment while making memories for families.
- Qualifications: Experience in live theatre and wig maintenance is a plus.
The predicted salary is between 15 - 15 £ per hour.
Location: Lapland UK Live Site, Ascot: Whitmoor Forest, Swinley Road, SL5 8BD.
Start Date: 3rd November 2026. Preview Day: 5th November 2026. Opening Day: 7th November 2026. Close Date: 24th December 2026. De-Rig: 27th December – 15th January.
Interviews will be held at our Costume Warehouse in Slough, you will be able to select your preferred time & day when invited to interview.
Role Overview: The WHAM Assistant plays a critical role in ensuring continuity, maintaining standards, and supporting the smooth daily operational flow within the principles and FC departments. In this position, the WHAM Assistants support the daily WHAM operation, consistent delivery of department-wide quality. The WHAM Assistant is expected to uphold the highest standards of practice across the department, ensuring that all health and safety procedures, WHAM protocols, and performance-ready standards are consistently met. Strong communication skills and a calm, professional presence during high-pressure and busy periods are essential.
WHAM & Wardrobe Structure
The WHAM room sits within the wardrobe structure closest to our principal department. The Department is made up of three sub-departments, each with a dedicated team assigned for the duration of the run:
- The principals department supports 50 performers daily.
- The WHAM team are responsible for ensuring all actors apply their make-up correctly in accordance with the design and face chart they are given for that character, offer support with hair prep, apply all wigs and facial hair to the highest standard, apply hats and ensure these are pinned in correctly and will withstand 12 hours on set.
- Father Christmas Dedicated exclusively to our most iconic role, this department supports 50 Father Christmas performers throughout the day.
- Groups Working with ensemble and crowd performers, Groups is a high-energy, fast-paced environment. Each day, over 200 elves are dressed across 15 different costume designs.
Show & Shift Information
The show runs daily from 8:00am to 6:00pm, with a new audience beginning their journey every 30 minutes. Each audience experiences approximately 1.5 hours of scripted performance, followed by 1.5 hours of immersive free time in the Elven Village, before meeting Father Christmas.
WHAM shifts are split as follows:
- AM Shift: 6:00am – 3:00pm
- PM Shift: 2:45pm – 11:45pm
The show operates 7 days a week. Wardrobe schedules follow a 5 days on / 2 days off rota, with no guaranteed weekend days off.
The Team & Opportunity
This is an exciting opportunity to be part of a large, passionate team within a fun, fast-paced environment. Per site, we are recruiting: 10 WHAM Assistants. We are deeply committed to developing and nurturing our teams.
Key Responsibilities:
- To apply Wigs, facial hair and hats to actors securely.
- To assist actors with their make-up looks if needed and ensure make-up is kept clean and hygienic between shows.
- To ensure wigs and facial hair are dressed to the highest standard and styles are kept in line with the designs in the wig bible.
- To understand the different types of hair each wig is made of and how to care for it correctly.
- To develop an exceptional knowledge of the wigs and the wig standards.
- To maintain existing systems used for the smooth running of every shift/show.
- To complete all set up and closing duties necessary for the department to run seamlessly.
- To follow cast lists in order to set the correct wigs for each day of shows.
- To keep the WHAM room clean and tidy.
- To have a good knowledge of health and safety protocols.
- To work closely alongside the WHAM Manager on duty to ensure full support to the cast and the rest of the team.
- To effectively communicate running and handover notes to WHAM Manager and WHAM team.
- To respond quickly and efficiently to any one set WHAM Calls.
- To attend training days specified by the WHAM Manager.
- To maintain a supportive and positive WHAM environment with the cast and team.
- To represent the company and comply with company policies.
Key Attributes:
- Excellent Teamwork and Communication
- Passion for the role and the company
- An ability to remain calm under pressure
- Proven experience in live theatre
- Knowledge of wig maintenance techniques
- Experience washing and caring for wigs
Life at LaplandUK: At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives.
Pay Rate: £15.85 per hour, plus £50 per working day subsidy. Your choice of contract basis - we can contract as PAYE or Self-Employed.
Benefits:
- One on-site meal per working shift
- Lapland Shuttle bus from local train station to get to site
- Off-site parking for staff (Ascot Racecourse) then free shuttle bus to site
- Holiday paid in full at end of the contract calculated at 12.07% of total hours worked
- £50 Subsidy per working day to help with travel costs.
Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.
Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
WHAM Assistant - Ascot employer: LaplandUK
At LaplandUK, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates collaboration and creativity. As a WHAM Assistant, you'll be part of a passionate team dedicated to delivering exceptional experiences for families, with opportunities for personal growth and development in a dynamic environment. Enjoy competitive pay, daily travel subsidies, and the chance to contribute to a magical experience that brings joy to thousands each year.
StudySmarter Expert Advice🤫
We think this is how you could land WHAM Assistant - Ascot
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lapland UK's social media and website. Understanding their vibe will help you connect during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress the part! Since you'll be working in a creative environment, make sure your outfit reflects your personality while still being professional. A little flair can go a long way in making a memorable impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace WHAM Assistant - Ascot
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to fit the WHAM Assistant role. Highlight any relevant experience you have with wigs, make-up, or working in a fast-paced environment. We love seeing how your skills match our needs!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to organise your thoughts and keep things tidy.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at LaplandUK
✨Know Your Wigs
Familiarise yourself with different types of wigs and their maintenance. Be ready to discuss how you would care for synthetic, human hair, and textured wigs. This shows your passion for the role and your understanding of the job requirements.
✨Show Off Your Team Spirit
Highlight your teamwork and communication skills during the interview. Share examples of how you've worked effectively in a fast-paced environment, especially under pressure. This is crucial for the WHAM Assistant role where collaboration is key.
✨Prepare for High-Pressure Scenarios
Think of situations where you had to remain calm and professional during busy times. Be ready to share these experiences, as they demonstrate your ability to handle the demands of the role, especially when supporting over 200 performers daily.
✨Understand Health and Safety Protocols
Brush up on health and safety procedures relevant to the role. Being knowledgeable about these protocols will show that you take the position seriously and are committed to maintaining high standards in the workplace.
