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- Tasks: Lead a team to create magical experiences for families at LaplandUK.
- Company: Join LaplandUK, an award-winning immersive Christmas experience bringing festive joy to thousands.
- Benefits: Earn £17.00 per hour, enjoy free meals, unlimited drinks, and a shuttle service.
- Why this job: Be part of a joyful team creating unforgettable memories in a magical setting.
- Qualifications: 1 year of leadership experience in guest-facing roles; strong communication and problem-solving skills required.
- Other info: Induction starts on 26 October 2025; live events run from 11 November to 24 December 2025.
LaplandUK Macclesfield, England, United Kingdom
LaplandUK Macclesfield, England, United Kingdom
3 days ago Be among the first 25 applicants
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VIP Guest Supervisor / Manager – £17.00 per hour
Seasonal Contract
Location: Congleton Rd, Siddington, Macclesfield SK11 9JY
About Lapland
LaplandUK, the award-winning immersive Christmas experience based on original stories by Mike & Alison Battle, brings the enchanting world of Father Christmas and his Elves to life for thousands of families each year. With stunning Hollywood-style sets, West End-quality performances, and exceptional storytelling, LaplandUK creates unforgettable festive memories.
We’re looking for experienced, proactive, and joyful individuals to join us as VIP Host/Hostess Supervisors for the 2025 season at our Macclesfield site.
The Role
As a Golden Experience Supervisor, you\’ll take the lead operationally on shift, guiding and supporting a team of Hosts to ensure each family’s magical journey through Lapland is smooth, seamless, and full of joy.
You’ll be responsible for maintaining high standards across key guest touchpoints including theatrical spaces, dining areas, performance zones, and the all-important gifting moment. With strong communication and calm leadership, you’ll be central to delivering a first-class experience for guests and a positive working environment for the team.
Key responsibilities include:
- Overseeing the full guest journey and supporting Hosts during live operations
- Delivering team briefings and resolving issues in real time
- Ensuring spaces like dining, seating, and gifting are prepared for each tour
- Liaising with departments such as Wardrobe, Food & Beverage, and Event Control
- Championing accessibility and inclusion throughout the experience
- Leading by example to maintain morale and high standards
- Managing shift schedules, reporting absences, and supporting team wellbeing
- Enforcing safety procedures and reporting any incidents or hazards
Who We’re Looking For
You might have experience in live events, visitor attractions, theatre, or hospitality, but what matters most is your calm confidence, team-first mindset, and drive to help create outstanding guest experiences.
You’ll need:
- At least 1 year of team leadership experience in a guest-facing role
- Strong communication, organisational, and interpersonal skills
- A problem-solving mindset and ability to stay calm under pressure
- Awareness of accessibility and health & safety procedures
- Confidence with tech and digital schedules
- A hands-on, positive attitude and festive team spirit
What You’ll Receive
- £17.00 per hour
- Free hot meal per shift
- Unlimited tea & coffee
- Free shuttle from Ascot station
Key Dates
- Induction: 26 October 2025
- Live Event: 11th November – 24 December 2025
- Shifts: AM or PM (1 supervisor per shift)
Location
Congleton Rd, Siddington, Macclesfield SK11 9JY(Free shuttle service provided from Macclesfield station)
If you are interested in joining the magic this Christmas please apply here today!
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VIP Guest Supervisor/Manager employer: LaplandUK
Contact Detail:
LaplandUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Guest Supervisor/Manager
✨Tip Number 1
Familiarise yourself with the unique experience that LaplandUK offers. Understanding the storytelling and immersive elements will help you connect with the team and demonstrate your enthusiasm during any discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. This will show that you can maintain calm and morale, which is crucial for the role.
✨Tip Number 3
Network with current or former employees of LaplandUK if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your problem-solving abilities by thinking of scenarios where you had to resolve guest issues quickly. Being able to articulate these experiences will set you apart as a candidate who can handle real-time challenges.
We think you need these skills to ace VIP Guest Supervisor/Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest-facing roles, team leadership, and any previous work in live events or hospitality. Use specific examples that demonstrate your skills in communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating outstanding guest experiences. Mention your understanding of the role's responsibilities and how your background aligns with LaplandUK's values and mission.
Showcase Your Team Spirit: In your application, emphasise your ability to work well in a team and your positive attitude. Share anecdotes that illustrate your calmness under pressure and your commitment to maintaining high standards.
Highlight Relevant Skills: Clearly outline your skills related to accessibility, health & safety procedures, and tech proficiency. This will show that you are well-prepared for the operational aspects of the role.
How to prepare for a job interview at LaplandUK
✨Show Your Enthusiasm for the Role
LaplandUK is all about creating magical experiences, so make sure to express your excitement about the role. Share why you love Christmas and how you can contribute to making it special for families.
✨Demonstrate Leadership Skills
As a VIP Guest Supervisor/Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team morale.
✨Highlight Problem-Solving Abilities
The role requires staying calm under pressure and resolving issues in real-time. Think of specific situations where you've had to think on your feet and how you handled them, as this will showcase your problem-solving mindset.
✨Familiarise Yourself with Accessibility Standards
Since championing accessibility is key to the role, brush up on relevant health and safety procedures. Be ready to discuss how you would ensure an inclusive experience for all guests during your interview.
