Show Coordinator

Company Overview

Founded in 2007 by Mike and Alison Battle, Lapland began with a simple but powerful purpose: to honour the wonder of childhood at Christmas. Frustrated by the poor quality of festive experiences available for their own four boys, the Battles set out to elevate this moment of childhood and reimagine the Father Christmas myth through original storytelling, meticulous set design, and emotionally resonant live theatre.

Their ground-breaking immersive show opened in 2007 and immediately captured the attention and hearts of parents nationwide. Powered by their purpose, the couple partnered with Hollywood set designers and West End performance professionals to produce an experience of unprecedented quality and detail. With an NPS of 72 (outperforming industry icons in the entertainment space), Lapland’s customer loyalty is second to none and has now welcomed nearly 2 million ‘believers,’ with tickets selling out on release for what the press now terms ‘the Glastonbury of Christmas.’

Today, the Lapland Group is a fast-growing purpose-driven entertainment business spanning the three pillars of Live, Product and Studios. In 2024, Lapland’s eCommerce revenues grew tenfold, driven by the launch of magical at-home products like personalised Letters from Lapland. These products extend the Lapland world into the home, deepening belief and connection beyond the physical experience. At the same time, our original story universe continues to scale through media. In 2023, Lapland launched its first podcast, Elfcast, which achieved No. 1 in the UK Family Charts and ranked in the global top 10 over Christmas. With plans to expand into audio and content year-round, our IP and characters are reaching audiences in new and emotionally resonant ways.

With immersive Live experiences, high-growth eCommerce, and a rapidly expanding original content, Lapland is on a mission to become the definitive global Christmas brand anchored in belief, storytelling, and the enduring magic of childhood.

Location: Head Office - 15 Bedford Street, Third Floor, Covent Garden, WC2E 9HE

Reports to: People Operations Manager

Role Overview:

As the Show Coordinator you will play an essential role in supporting the team in key areas in preparation for the Live Shows. You will be part of the People Operations team, working closely with the Show department and casting team. By handling administrative tasks, facilitating communication and ensuring a seamless audition and onboarding process for principal cast members, this role will work closely with the Casting & Show Director and People Operations Manager.

Key Responsibilities:

• Maintain departmental inbox and action any queries, or forward to People Operations Manager for escalation, with a quick turnaround time during audition phase particularly.
• Assisting in pre-audition processes for new applications, including writing email templates and workflow adjustments within the ATS.
• Produce daily registers for the Casting & Show Director for each day of auditions.
• In the room support for auditions, conducting the check-in desk and following up individually with no shows, rebooking audition slots if required.
• Updating the ATS with accurate data from auditions, such as attendees, reschedules and no shows.
• Working with the People Operations Manager to send role offers out through the system one by one, overseeing queries coming into the inbox which might prevent acceptances so a timely response is required.
• Updating Show Operations recruitment matrix once a contract has been signed, ensuring the Casting & Show Director has full oversight of progress with casting at all times.
• Ensuring cast members are integrating over to the scheduling and payroll system correctly, ensuring they are fully onboarded in line with right to work procedures ready for the scheduling phase.
• Working with the Casting & Show Director to prepare physical resources for training and rehearsal period for the live shows, including creating electronic materials, and ensuring anything physical required is procured in time.
• Support recruitment for the wider Show Operations management team, coordinating and scheduling Teams interviews with candidates and sending offers through the ATS.
• Collate a comprehensive accommodation pack for each territory to assist cast members who relocate for the role, reaching out to local accommodation providers for any preferential rates where possible.
• Assist in updating and maintaining budget information in real time with accuracy.
• Be the first point of contact for all external queries for cast members.

Role Requirements:

• Experience in a coordinator or administration role is beneficial.
• Competent user of Excel and learning new systems.
• Excellent communication skills, both written and verbal.
• High attention to detail and comfortable working to deadlines.
• Ability to work well in a team environment, with a positive attitude.
• Proficient in Windows and Microsoft applications, as well as being comfortable learning and using staffing software applications.

Life at LaplandUK:

At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that’s always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.

We’re not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year.

Passion for the Mission:

We are in service to belief. We understand the importance of what we do and its legacy.

One Company:

We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves.

Driven to Deliver Excellence:

Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do.

Salary: £30,000 pro rata

Start Date: March 2026

Benefits:

• Flexible hybrid working (4 days in London, 1 day at home).
• Dog friendly office.
• 22 days annual leave plus bank holidays.
• Monthly team social events.

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship. Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.