LaplandUK in Covent Garden is seeking a Customer Relations Agent to manage daily guest enquiries and escalations within our CRM platform, aligning with the Lapland customer relations standards.
You will resolve issues promptly, maintain warmth and professionalism, and support bookings, tickets, and enquiries across channels. This seasonal, on-site role reports to the Customer Relations Manager and requires weekend availability.
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Seasonal Guest Relations Agent – Christmas Experience employer: LaplandUK
LaplandUK is an exceptional employer, offering a unique opportunity to be part of a magical event that celebrates childhood wonder. With a strong focus on teamwork and personal development, employees enjoy a supportive work culture, competitive pay, and benefits such as free meals and beverages on site. Located in the picturesque Capesthorne Hall, Manchester, this role not only allows for hands-on experience in a creative production environment but also fosters growth within the greenery and floristry sectors, making it an ideal place for those passionate about their craft.
