At a Glance
- Tasks: Ensure a magical ice skating experience for guests at LaplandUK.
- Company: Join the enchanting team at LaplandUK, celebrating the magic of Christmas.
- Benefits: Earn £12.75 per hour, enjoy free meals, and discounts in retail shops.
- Other info: Minimum commitment of 3 shifts per week; training starts late October.
- Why this job: Be part of a unique Christmas event that creates unforgettable memories for families.
- Qualifications: Experience in guest-facing roles and a warm, proactive attitude required.
The predicted salary is between 12.75 - 12.75 £ per hour.
PLEASE ONLY APPLY TO THIS ROLE IF YOU WORKED IN THIS ROLE FOR 2025; returners are required to attend an assessment centre.
COMPANY OVERVIEW
We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year. LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences. This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.
ROLE OVERVIEW
Ice Skating is a must-do when visiting Lapland and our Ice Rink team make sure that ‘Father Christmas’ Frozen Pond’ is an enjoyable and safe experience for all guests, regardless of their age or ability!
Key Responsibilities:
- Safety management of the ice rink, ensuring guests are using the facility in a safe and appropriate manner.
- Pro-actively manage the condition of the ice rink, ensuring that the ice surface is maintained to standard through the operational day.
- Manage the issue and collection office skates, safeguarding guests’ personal belongings and storing them appropriately.
- Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic!
VIP & PR GUESTS
Support the communication and requests of all VIP and PR guests as determined by the Golden Experience manager.
You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.
Requirements:
- A confident, outgoing and proactive approach.
- Genuine warmth and emotional intelligence.
- Experience working in guest-facing roles, ideally in premium or high-profile settings.
- The ability to remain calm and present under pressure.
- A natural ability to create ease and delight for others.
Pay Rate: £12.75 per hour
Where is LaplandUK?
Lapland Ascot is based at Whitmoor Forest, Swinley Road, Ascot, Berkshire, SL5 8BD.
Key Dates
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026.
- LIVE EVENT: In 2026, Lapland London (Ascot) will open on Saturday 7th November through to 24th December.
Free hot meal per day, free coffee, tea and soft drinks, 20% discount in LaplandUK retail shops on selected dates, holiday pay paid at end of contract.
Customer Facing Role Requirements
- Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
- Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
- If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
- Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
- No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site.
- Leave all watches, including smart watches and phones securely in your locker.
Please note we require a minimum commitment of 3 shifts per week. Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship. Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
(RETURNERS) Frozen Pond Assistant - Ascot 2026 employer: LaplandUK
LaplandUK is an exceptional employer, offering a unique opportunity to be part of a magical Christmas experience in Ascot. With a strong focus on employee well-being, we provide free meals, beverages, and discounts, alongside a supportive work culture that values creativity and warmth. Our commitment to diversity and inclusion ensures that every team member can thrive and grow within our enchanting environment, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land (RETURNERS) Frozen Pond Assistant - Ascot 2026
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like LaplandUK are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace (RETURNERS) Frozen Pond Assistant - Ascot 2026
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at LaplandUK.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with LaplandUK. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at LaplandUK
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
