Retail Shop Supervisor

Store Supervisors support the daily operations of the retail stores by supervising staff and ensuring a seamless and positive shopping experience for all guests. This role combines strong customer service leadership, in-depth product knowledge, visual merchandising oversight, and responsibility for maintaining high store standards. As a Store Supervisor, assist in coordinating team activities, driving sales performance, and upholding company policies to ensure smooth and efficient store operations. We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year. This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels as well as launching our second show this year ‘Lapland Manchester’. Address escalated guest complaints and concerns promptly to ensure a positive resolution and customer satisfaction Coach staff on upselling and cross-selling techniques to drive sales and meet store objectives Sales Transactions Oversee daily sales operations and ensure our EposNow till system is used correctly and efficiently by team members Authorize refunds, exchanges, and discounts in line with store policies Ensure compliance with company standards for financial transactions and security Stock Management & Merchandising Supervise stock replenishment and ensure merchandising standards are consistently maintained Lead inventory control measures, including loss prevention, and stocktake movement processes between the storerooms and the shopfloors Store Presentation & Maintenance Ensure the store is clean, organized, and visually appealing in line with brand standards Monitor store facilities including till and counter areas and common areas to maintain a welcoming environment Implement and enforce store opening and closing checklists Monitor and enforce adherence to company health, safety, and hygiene policies Conduct team briefings, delegate tasks, and monitor individual performance Support onboarding and training of new staff, promoting a collaborative and productive work environment Step in to assist in any area of the store as needed, fostering teamwork and flexibility Explain product features, promotions, and store procedures to staff and guests in a clear and engaging manner Actively listen to team and guest feedback, resolving concerns and supporting a positive in-store environment Confident in leading team discussions, providing feedback, and ensuring all staff are aligned with store goals Strong Interpersonal & Team Management Skills Ensure customer service excellence across the team by monitoring interactions and coaching staff on best practices Oversee transaction accuracy and compliance with store policies, including cash (Jingle) handling and till procedures Ensure store presentation, stock levels, and merchandising meet brand standards through regular checks and team briefings Monitor expiry dates, pricing, and product quality, assigning follow-ups as necessary Sales Leadership Apply upselling and cross-selling techniques personally and coach the team to do the same to meet store sales objectives Provide regular sales performance updates and feedback to staff to encourage continuous improvement Support quick learning and implementation of new systems, procedures, and product knowledge across the team Resolve stock, staffing, or guest issues independently while escalating major concerns to senior management Maintain composure while juggling multiple priorities, especially during peak trading hours Tech & Retail Systems Proficiency Ensure accurate transactions and reporting, including use of store-specific currencies or promotional systems Physical Stamina & Store Readiness Lead by example during physically demanding shifts, helping to manage stock movement, displays, and floor readiness Trusted to open/close the store, manage daily checklists, and uphold brand and company standards Consistently punctual and dependable, maintaining a professional appearance and positive brand representation Enforce store policies and procedures, ensuring team compliance at all times End Date : Mid January 2026 Shifts & Availability : as you will be working on a rota basis with the other Duty Manager\’s, good availability between October 2025- January 2026 is essential. Training period on-site : 31st October – 5th November 50 per hour Complimentary shuttle bus to site from local train station 20% off retail items on selected dates Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.