At a Glance
- Tasks: Create magical shopping experiences and assist customers in our enchanting retail store.
- Company: Join the immersive world of Lapland, where wonder meets retail.
- Benefits: Earn £12.75 per hour, enjoy free meals, and get discounts on magical merchandise.
- Other info: Flexible shifts, training provided, and a chance to work in a magical environment.
- Why this job: Be part of a unique experience that celebrates childhood wonder and creativity.
- Qualifications: Friendly, customer-focused individuals with strong communication skills are welcome.
The predicted salary is between 12.75 - 12.75 £ per hour.
Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas.
Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.
Role Overview
Retail Assistants support the day-to-day operations of a retail store, helping to create a positive shopping experience for customers.
This role involves a combination of customer service, product knowledge, merchandising, and general store maintenance.
Key Responsibilities
- Greet customers as they enter the store and offer assistance in a friendly and professional manner
- Provide detailed information about products, services, and promotions to help customers make informed decisions
- Respond promptly and politely to customer inquiries, complaints, or returns, ensuring satisfaction is maintained
- Upsell and cross-sell products where appropriate to meet sales targets
- Operate point-of-sale (POS) systems to process sales quickly and accurately
- Handle Jingles (cash) and credit/debit card payments with attention to detail and security
- Issue receipts, refunds, and exchanges in accordance with store policies
- Balance cash register drawers at the beginning and end of shifts
- Replenish stock on shelves and racks, ensuring products are neatly arranged and easy to find
- Assist with stock rotation and ensure expired or damaged goods are removed from display
- Support stocktakes/inventory audits by counting items and recording quantities accurately
- Store Presentation & Maintenance
- Keep the sales floor clean, organized, and visually appealing at all times
- Set up promotional displays and signage in line with store marketing guidelines
- Ensure tills and counter areas and common areas are tidy and well-maintained
- Follow store opening and closing checklists/procedures
- Health & Safety Compliance
- Follow all company policies related to health, safety, and hygiene
- Be vigilant about potential hazards and report safety concerns to management
- Maintain awareness of loss prevention procedures to help reduce theft and damage
- Work closely with colleagues and supervisors to ensure smooth store operations
- Participate in team meetings and training sessions to stay updated on new procedures, products, and promotions
- Required Experience
- Ability to clearly explain product details, answer questquestions, and engage in positive conversation
- Active listening skills to understand guestsneeds and offer suitable solutions
- Comfortable interacting with a wide range of people from diverse backgrounds
- Strong Interpersonal Skills
- Friendly, approachable, and helpful demeanour that makes guests feel welcome
- Team-oriented attitude with the ability to collaborate effectively with colleagues and management
- Patience and tact when dealing with difficult guestsor situations
- Customer-Focused Mindset
- Committed to providing a high level of service and enhancing the overall shopping experience
- Immerse yourself in the Elven World with your actions and use of terminology, fully embracing your Elf Name
- Ability to remain calm and professional under pressure, especially during busy periods or when resolving complaints
- Proactive in identifying guestsneeds and going the extra mile to meet them
- Attention to Detail
- Accurate when handling cash, pricing items, and completing transactions
- Diligent in checking stock levels, expiry dates, and store presentation standards
- Basic understanding of sales techniques, such as upselling and cross-selling
- Ability to promote current deals
- Driven to meet team sales forecasts where applicable and under the direction of the Duty Retail Manager
- Adaptability and Flexibility
- Willingness to perform a variety of tasks and shift focus quickly as needed
- Comfortable with changing schedules, including evening and weekends
- Ability to learn new systems, products, or procedures quickly
- Problem-Solving Skills
- Capable of handling unexpected issues, such as stock shortages or guest concerns
- Resourceful in finding solutions without always needing direct supervision
- Able to remain composed when multitasking or working in high-pressure situations
- Basic Numeracy and Technology Skills
- Confident in handling Jingles (Lapland currency) and calculating change
- Familiar with using point-of-sale systems, barcode scanners, and basic retail software
- Good Physical Stamina
- Ability to stand for extended periods, carry light to moderate loads, and move around the store frequently
- Resilience and energy to handle busy shifts, particularly during peak times
- Reliability and Professionalism
- Punctual, responsible, and dependable in fulfilling assigned shifts and tasks
- Maintains a tidy appearance in costume and represents the store brand positively
- Follows both Retail and Wardrobe instructions and always adheres to company policies
Where is Lapland?
Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.
- Key Dates
- PAID TRAINING: Your training plan will vary depending on your role.
Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.
- LIVE EVENT: Thursday 5th November - Thursday 24th December 2026
- Hourly pay of £12.75 per hour, plus holiday pay which is paid at the end of your contract
- Free hot meal per day
- Free coffee, tea and soft drinks
- 20% discount in Lapland UK retail shops on selected dates
- Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
- Shuttlebus from Ascot Train Station to event site.
- Customer Facing Role Requirements Where the Worker is in costume, will be expected to:
- Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
- Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
- If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
- Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
- No tattoos are permitted from the collar bone up for all customer facing roles.
In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
- Leave all watches, including smart watches and phones securely in your locker.
Please note we require a minimum commitment of 3 shifts per week.
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StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Ascot 2026
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Retail Assistant - Ascot 2026
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Retail Assistant - Ascot 2026 position at LaplandUK. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Retail Assistant - Ascot 2026 at LaplandUK. Remember, quality over quantity!
How to prepare for a job interview at LaplandUK
✨Know Your Products
Brush up on the products or brands that LaplandUK sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, LaplandUK is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at LaplandUK.
