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- Tasks: Lead and inspire the People Operations team to create a magical workplace experience.
- Company: Join Lapland, a purpose-driven entertainment business celebrating childhood wonder.
- Benefits: Enjoy flexible hybrid working, free meals, and staff parking.
- Why this job: Be part of a team making unforgettable memories for families every Christmas.
- Qualifications: Experience in people operations and a passion for creating positive work environments.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 43200 £ per year.
Company Overview
Founded in 2007 by Mike and Alison Battle, Lapland began with a simple but powerful purpose: to honour the wonder of childhood at Christmas. Frustrated by the poor quality of festive experiences available for their own four boys, the Battles set out to elevate this moment of childhood and reimagine the Father Christmas myth through original storytelling, meticulous set design, and emotionally resonant live theatre. Their ground-breaking immersive show opened in 2007 and immediately captured the attention and hearts of parents nationwide.
Powered by their purpose, the couple partnered with Hollywood set designers and West End performance professionals to produce an experience of unprecedented quality and detail. With an NPS of 72 (outperforming industry icons in the entertainment space), Lapland’s customer loyalty is second to none and has now welcomed nearly 2 million ‘believers,’ with tickets selling out on release for what the press now terms ‘the Glastonbury of Christmas’.
Today, the Lapland Group is a fast-growing purpose-driven entertainment business spanning the three pillars of Live, Product and Studios. In 2024, Lapland’s eCommerce revenues grew tenfold, driven by the launch of magical at-home products like personalised Letters from Lapland. These products extend the Lapland world into the home, deepening belief and connection beyond the physical experience. At the same time, our original story universe continues to scale through media. In 2023, Lapland launched its first podcast, Elfcast, which achieved No. 1 in the UK Family Charts and ranked in the global top 10 over Christmas. With plans to expand into audio and content year-round, our IP and characters are reaching audiences in new and emotionally resonant ways.
With immersive Live experiences, high-growth eCommerce, and a rapidly expanding original content, Lapland is on a mission to become the definitive global Christmas brand anchored in belief, storytelling, and the enduring magic of childhood.
Location: Ascot (Swinley Forest) from Mid-October, hybrid between Camberley.
We want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year.
- Passion for the Mission: We are in service to belief. We understand the importance of what we do and its legacy.
- One Company: We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves.
- Driven to Deliver Excellence: Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do.
Salary – £45,000 to £48,000 pro rata
Benefits:
- Flexible hybrid working (weekly assessment centre sessions at Camberley Theatre from mid-August, with working from home on the other days; moving to site at the start of November)
- Holiday paid at the end of contract
- Free daily on-site meal once based on-site for the live show
- Staff car parking
People Operations Manager employer: LaplandUK
Contact Detail:
LaplandUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Manager
✨Tip Number 1
Get to know the company inside out! Dive into their mission, values, and recent projects. When you show genuine enthusiasm for what they do, it’ll really stand out in interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with their needs. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace People Operations Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating magical experiences and how you can contribute to our mission of celebrating childhood wonder.
Tailor Your CV: Make sure your CV is tailored to the People Operations Manager role. Highlight relevant experience and skills that align with our values and the job description. We love seeing how your background fits into our vision!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Share why you’re excited about this opportunity and how you can help us deliver excellence. Keep it engaging and personal – we want to get to know the real you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team from the get-go!
How to prepare for a job interview at LaplandUK
✨Know the Company Inside Out
Before your interview, dive deep into Lapland's mission and values. Understand their focus on creating magical experiences and how they honour childhood at Christmas. This will help you connect your passion for the role with their purpose during the conversation.
✨Showcase Your People Skills
As a People Operations Manager, you'll be working closely with a diverse team. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your hands-on approach and how you foster positivity and collaboration in the workplace.
✨Embrace the Challenge
Lapland is looking for someone who thrives on challenges. Be ready to discuss times when you've faced obstacles and how you overcame them. This shows your resilience and willingness to innovate, which aligns perfectly with their drive for excellence.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company's future plans, especially regarding their eCommerce growth and new content initiatives. This not only demonstrates your interest but also shows that you're thinking strategically about how you can contribute to their success.