At a Glance
- Tasks: Support the team by managing recruitment, onboarding, and staff scheduling for live events.
- Company: Join LaplandUK, a magical entertainment company dedicated to creating unforgettable Christmas experiences.
- Benefits: Earn £15.50 per hour, enjoy flexible working, and receive free meals on-site during events.
- Other info: Experience a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team that brings joy to families and celebrates the magic of childhood.
- Qualifications: Strong communication skills, organisational abilities, and a passion for teamwork are essential.
The predicted salary is between 15.5 - 15.5 £ per hour.
Company Overview
Founded in 2007 by Mike and Alison Battle, Lapland began with a simple but powerful purpose: to honour the wonder of childhood at Christmas. Frustrated by the poor quality of festive experiences available for their own four boys, the Battles set out to elevate this moment of childhood and reimagine the Father Christmas myth through original storytelling, meticulous set design, and emotionally resonant live theatre. Their ground-breaking immersive show opened in 2007 and immediately captured the attention and hearts of parents nationwide. Powered by their purpose, the couple partnered with Hollywood set designers and West End performance professionals to produce an experience of unprecedented quality and detail. With an NPS of 72 (outperforming industry icons in the entertainment space), Lapland’s customer loyalty is second to none and has now welcomed nearly 2 million ‘believers,’ with tickets selling out on release for what the press now terms ‘the Glastonbury of Christmas’. Today, the Lapland Group is a fast-growing purpose-driven entertainment business spanning the three pillars of Live, Product and Studios.
In 2024, Lapland’s eCommerce revenues grew tenfold, driven by the launch of magical at-home products like personalised Letters from Lapland. These products extend the Lapland world into the home, deepening belief and connection beyond the physical experience. At the same time, our original story universe continues to scale through media. In 2023, Lapland launched its first podcast, Elfcast, which achieved No. 1 in the UK Family Charts and ranked in the global top 10 over Christmas. With plans to expand into audio and content year-round, our IP and characters are reaching audiences in new and emotionally resonant ways. With immersive Live experiences, high-growth eCommerce, and a rapidly expanding original content, Lapland is on a mission to become the definitive global Christmas brand anchored in belief, storytelling, and the enduring magic of childhood.
Location: Ascot (Swinley Forest, Ascot)
Reports to: People Operations Manager (Ascot)
Role Overview
As one of the People Coordinators, you will play an essential role in supporting the departmental Operations Managers by handling administrative tasks, facilitating communication and ensuring the smooth operation of organising your allocated departmental workforce. You will be one of the team representing that department throughout the recruitment process, all the way to the end of the live event.
Your responsibilities will include, but are not limited to:
- Working with the People Operations Manager and your departmental Operations Manager in processing new applicants, remaining on top of onboarding new hires and being the first point of contact on email.
- Assess staff availability and produce staff rosters for each new joiner.
- Maintain departmental inboxes and action any queries, forwarding to People Operations Manager for escalation.
- Produce daily call sheets for management once live, as well as liaising with Wardrobe where forward preparation is required.
- Shift scheduling and daily absence management & tracking.
Key Responsibilities
TEAM WORKING
- Ensure that team attendance is high, managing absence in a timely and effective manner in accordance with company policy.
- Working closely with the People Operations Manager to ensure recruitment requirements both before and during the live event are at suitable levels to maintain shift coverage.
- Monitoring poor performance and attendance in a timely and effective manner, in accordance with company policy and in conjunction with seasonal managers.
- Working with Operations Managers to recognise and promote good performance and attendance through reward & recognition offerings.
HEALTH AND SAFETY
- Ensure a safe and secure environment for both colleagues and guests.
- Assist the Management team in the co-ordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at all times.
- Report any health and safety accidents or near-misses into Event Control, inclusive but not limited to trip hazards, emergency issues, cleaning, site repairs.
TRAINING
- Assist the delivery of role and venue specific training sessions, keeping track of attendance and ensuring time and attendance records are up to date for payroll.
- Following up with no shows for training sessions, topping up recruitment numbers if there is a large drop-out.
- Be the first point of contact for workers arriving for classroom and site training, troubleshooting issues with onboarding to allow a smooth first shift on site.
DURING THE LIVE SHOW PERIOD
- Address queries, escalating as needed to the People Operations Manager.
- Ensure HR policies are being upheld by departmental managers, and act as note taker in any recorded conversation during the live show period.
- Produce daily call sheets for managers & supervisors.
- Ensuring sufficient overbook is scheduled for shifts, working as far ahead as possible.
- Taking daily absence calls, logging absence & monitoring shift coverage.
- Facilitating shift swaps for workers, but implementing a pause of shift swaps if it is unmanageable, to the discretion of People Coordinator.
KNOWLEDGE, SKILLS & EXPERIENCE
- Comfortable with being first point of contact for your department's staff on site and handling multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Proficient in Windows & Microsoft applications, as well as being comfortable learning & using staffing software applications.
- Great organisational and problem-solving skills.
- Confident with technology.
- Previous experience in an event capacity.
- Organisational skills and attention to detail.
Life at LaplandUK:
At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results.
We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year.
Passion for the Mission.
We are in service to belief. We understand the importance of what we do and its legacy.
One Company
We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves.
Driven to Deliver Excellence
Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do.
Pay Rate – £15.50 per hour
Flexible hybrid working until early November, when the role is then based on-site.
Holiday paid at 12.07% at the end of contract.
Free daily on-site meal once based on-site for the live show.
Staff car parking & shuttle bus service.
Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.
Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
People Coordinator (Ascot) - 2026 employer: LaplandUK
At LaplandUK, we are dedicated to creating magical experiences that leave a lasting impression on families. As a Workshop Stage Manager, you will thrive in a supportive and collaborative environment, where your organisational skills will be valued and your contributions will directly impact the success of our immersive productions. With opportunities for professional growth and a commitment to maintaining a positive workplace culture, LaplandUK is an exceptional employer for those looking to make a meaningful impact in the world of theatre and entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land People Coordinator (Ascot) - 2026
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at LaplandUK and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace People Coordinator (Ascot) - 2026
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at LaplandUK. So, don’t be shy about laying it all out there!
How to prepare for a job interview at LaplandUK
✨Showcase Your Adaptability
Given that this is a temporary HR role at LaplandUK, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that LaplandUK uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at LaplandUK.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at LaplandUK.
