Live Show Coordinator - Manchester 2026

Job Description for Live Show Coordinator - Start Date Mid-September

Company Overview

Founded in 2007 by Mike and Alison Battle, Lapland began with a simple but powerful purpose:

to honour the wonder of childhood at Christmas .

Frustrated by thepoor qualityof festive experiences available for their own four boys, the Battles set out to elevate this moment of childhood and reimagine the Father Christmas myth through original storytelling, meticulous set design, and emotionally resonant live theatre.

Their ground-breaking immersive show opened in 2007 andimmediatelycaptured the attention and hearts of parents nationwide.

Powered by their purpose, the couple partnered with Hollywood set designers and West End performance professionals to produce an experience of unprecedented quality and detail.

With an NPS of 72 (outperforming industry icons in the entertainment space), Lapland’s customer loyalty is second to none and has now welcomed nearly 2 million ‘believers,’ with tickets selling out on release for what the press now terms ‘the Glastonbury of Christmas’.

Today, the Lapland Group is a fast-growing purpose driven entertainment business spanning the three pillars of Live, Product and Studios.

In 2024, Lapland’s e Commerce revenues grew tenfold, driven by the launch of magical at-home products like personalised Letters from Lapland…. (Advent calendar and soon, a Christmas Eve Experience?).

These products extend the Lapland world into the home, deepeningbeliefand connection beyond the physical experience.

At the same time, our original story universe continues to scale through media.

In 2023, Lapland launched its first podcast, Elfcast , which achieved No. 1 in the UK Family Charts and ranked in the global top 10 over Christmas.

With plans to expand into audio and content year-round, our IP and characters are reaching audiences in new and emotionally resonant ways.

With immersive Live experiences, high-growth e Commerce, and a rapidly expanding original content, Lapland is on a mission to become the definitive global Christmas brand anchored in belief, storytelling, and the enduring magic of childhood.

Role Overview

The Live Show Coordinator acts as the eyes and ears on the ground for the Live Team, ensuring live shows are delivered consistently in line with company standards and expectations.

Working across the site, the role focuses onobserving, monitoring, and reporting on all aspects of the live show experience.

Acting as an independent and objective presence, the Live Show Coordinatoridentifiessuccesses, inconsistencies, risks, and opportunities for improvement, providing detailed feedback directly to the Head Office Live Team.

The role is not responsible for managing teams, directing departments, or resolving operational issues on-site.

Instead, it providesaccurateand unbiased reporting that supports continuous improvement across the live show operation.

Key

Responsibilities

• Observe and report on all aspects of the guest journey and live show execution.
• Monitor compliance with company standards, procedures, and brand expectations.
• Produce clear, accurate, and timely reports, escalating significant issues promptly to the Head Office Live Team.
• Provide evidence-based feedback through agreed reporting tools and systems.
• Maintain detailed records to identify trends, documenting inconsistencies, concerns, operational risks, and opportunities for improvement.
• Act as an independent observer and representative of Head Office standards
• Always ensure objective and unbiased reporting
• Highlight examples of exceptional performance and best practice.
• HEALTH AND SAFETY
• Assist the Management team in the co-ordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues always.
• Report any health and safety accidents or near-misses into Event Control, inclusive but not limited to trip hazards, emergency issues, cleaning, site repairs.
• Experience within live entertainment, hospitality, leisure, events, or visitor attractions.
• Previous experience in quality assurance, auditing, compliance, or mystery shopper-style assessment roles.
• Excellent observation and attention to detail.
• Strong written communication and reporting skills.
• Ability to remain objective and professional when assessing performance.
• Strong organisational and time management skills.
• Flexibility to work evenings, weekends, and public holidays as required by live show schedules.
• Confident using digital reporting systems and mobile technology.
• Strong working knowledge of best Health and Safety practices.

Desirable Experience

• A basic knowledge of KPI and customer insight data (e. g. dashboards, surveying and mystery shoppers.
• Salary –£28,000 per annumpro rata
• One free meal per working shift
• Free staff parking and shuttle bus service to and from site from local stations and car parks
• 20% discount on retail items on selected dates
• Holiday paid at the end of the contract
• Employee engagement events and perks throughout the season
• Customer Facing Role Requirements

Where the Worker is in costume, will be expected to

• Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
• Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
• If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
• Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
• No tattoos are permitted from the collar bone up for all customer facing roles.

In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site

• Leave all watches, including smart watches and phones securely in your locker.

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.

Lapland UK reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant.

Lapland UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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