Retail Store Supervisor - Manchester 2026 in Macclesfield

Role Overview

Store Supervisors support the daily operations of the retail stores by supervising staff and ensuring a seamless and positive shopping experience for all guests. This role combines strong customer service leadership, in-depth product knowledge, visual merchandising oversight, and responsibility for maintaining high store standards. As a Store Supervisor, assist in coordinating team activities, driving sales performance, and upholding company policies to ensure smooth and efficient store operations.

Responsibilities

• Customer Service & Support
  • Lead by example in greeting guests and delivering exceptional service in a professional and friendly manner.
  • Support team members in providing accurate product and experience/show information to guests.
  • Address escalated guest complaints and concerns promptly to ensure a positive resolution and customer satisfaction.
  • Coach staff on upselling and cross-selling techniques to drive sales and meet store objectives.
  • Oversee daily sales operations and ensure our EposNow till system is used correctly and efficiently by team members.
  • Authorize refunds, exchanges, and discounts in line with store policies.
  • Supervise and reconcile cash (Jingle) handling procedures, including end-of-day balancing of tills.
  • Ensure compliance with company standards for financial transactions and security.
  • Supervise stock replenishment and ensure merchandising standards are consistently maintained.
  • Lead inventory control measures, including loss prevention, and stock take movement processes between the storerooms and the shopfloors.
  • Train and guide team members on proper stock handling and merchandising best practices.
• Store Presentation & Maintenance
  • Ensure the store is clean, organized, and visually appealing in line with brand standards.
  • Oversee the setup of pricing displays and signage, ensuring guidelines are followed.
  • Monitor store facilities including till and counter areas and keep common areas welcoming.
  • Implement and enforce store opening and closing checklists.
• Health & Safety Compliance
  • Monitor and enforce adherence to company health, safety, and hygiene policies.
  • Conduct regular safety checks and address hazards or incidents in a timely manner.
  • Train staff in loss prevention practices and ensure procedures are followed to minimize shrinkage.
  • Supervise, motivate, and support team members to ensure smooth daily operations.
  • Conduct team briefings, delegate tasks, and monitor individual performance.
  • Support onboarding and training of new staff, promoting a collaborative and productive work environment.
  • Step in to assist in any area of the store as needed, fostering teamwork and flexibility.
• Team Management
  • Responsibilities include managing a large team strictly in-line with approved policy, processes and instruction.
  • Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision, ensuring a consistent and efficient operation.
  • Have a thorough working knowledge of the relevant areas of operation to effectively troubleshoot and problem solve.
  • Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes.
  • Attend to (and follow up) guest feedback, working closely with the Guest Relations team (and other relevant stakeholders) to proactively address recurring problems.
  • Deliver daily briefings to teams, communicating key safety, operational, experiential and departmental information in a timely manner.

Shifts & Availability

As you will be working on a rota basis with the other Store Supervisors, good availability between October 2026 – January 2026 is essential.

Pay Rate

£17.00 per hour

What You’ll Receive

• £17.00 per hour, plus holiday pay paid at the end of your contract.
• Free hot meal each shift.
• Shuttle bus from local train station to event site.

Customer Facing Role Requirements

• Remove all jewellery and piercings (no clear replacements) – this includes tooth gems/grills.
• Have neatly groomed, natural coloured hair; as an elf, all long hair in plaits.
• If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
• Arrive on shift with none or natural make-up; foundation if worn must look like natural skin tone, minimal mascara, no false eyelashes or painted nails.
• No tattoos are permitted from the collar bone up for all customer facing roles; below elbow for Food & Beverage, and 2 inches below elbow for other customer facing roles on site.
• Leave all watches, including smart watches and phones, securely in your locker.

Training and Build Period on-site

October TBC

Live Event Period

7th November – 24th December

Location

Lapland Manchester is based at Capesthorne Hall, Congleton Road, Macclesfield, SK11 9JY.