At a Glance
- Tasks: Engage with families and serve delicious food and drinks in a magical setting.
- Company: Join the enchanting world of LaplandUK, where childhood memories come to life.
- Benefits: Earn £12.75/hour, enjoy free meals, discounts, and on-site parking.
- Other info: Flexible shifts with paid training before the live event.
- Why this job: Be part of a unique experience that creates unforgettable moments for families.
- Qualifications: Enthusiastic, great communication skills, and a willingness to learn.
The predicted salary is between 12.75 - 12.75 £ per hour.
F&B ASSISTANT - £12.75/h - Manchester
About Lapland: Based on the original stories of Mike and Alison Battle ‘Lapland’, the show is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich storytelling & memory-making experiences.
Role Overview - FOOD AND BEVERAGE ASSISTANT: Food and Beverage Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our cafes and restaurants. The role is a great opportunity for enthusiastic guest-focused individuals to join a friendly team in a fast-paced and collaborative environment. Based at our Ascot event site, the F&B Assistants will be responsible for engaging with families and serving them with delicious food and drinks which are a key part of the Lapland experience.
Responsibilities:
- Consistently meet and exceed customers’ expectations by welcoming guests into our cafes and restaurants and engaging with the families while following the Lapland operating procedures and sequence of service.
- Consistently follow Food Hygiene processes when preparing and presenting food and drinks.
- Immerse yourself in the Lapland narrative.
- Have a thorough knowledge of all the products in the F&B outlets and have the ability to make appropriate recommendations to the guests.
- Follow all relevant costume and process standards.
- Attend any training as required.
Key Attributes:
- Enthusiastic and willing to learn and be part of Lapland.
- Bright and articulate - Excellent verbal communication skills.
Where is Lapland? Lapland Manchester is based at Capesthorne Hall, Congleton Rd, Siddington, Macclesfield SK11 9JY.
Key Dates:
- PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026; training is mandatory.
- LIVE EVENT: Thursday 5th November - Thursday 24th December 2026.
Benefits:
- Hourly pay of £12.75 per hour, plus holiday pay which is paid at the end of your contract.
- Free hot meal per day.
- Free coffee, tea and soft drinks.
- 20% discount in LaplandUK retail shops on selected dates.
- Free Parking On-Site.
- Shuttlebus from local Train Station to event site.
Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!
Customer Facing Role Requirements: Where the Worker is in costume, will be expected to:
- Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
- Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
- If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
- Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
- No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site.
- Leave all watches, including smart watches and phones securely in your locker.
Please note we require a minimum commitment of 3 shifts per week.
F&B Assistant - Manchester 2026 in Macclesfield employer: LaplandUK
At LaplandUK, we are dedicated to creating magical experiences that leave a lasting impression on families. As a Workshop Stage Manager, you will thrive in a supportive and collaborative environment, where your organisational skills will be valued and your contributions will directly impact the success of our immersive productions. With opportunities for professional growth and a commitment to maintaining a positive workplace culture, LaplandUK is an exceptional employer for those looking to make a meaningful impact in the world of theatre and entertainment.
