Information Technology Manager

Lapland is a family entertainment group redefining what it means to celebrate Christmas. Founded in the UK in 2007, we began with a simple but powerful purpose: to honour the wonder of childhood. Today, the Lapland Group spans Live, Store, Studios and the Lapland Foundation. Our immersive experiences have welcomed almost two million believers. Our rapidly growing product business enables families around the world to bring a little Lapland wonder into their homes.

Location: Head Office, Covent Garden, WC2E 9HE

Role Overview: We’re looking for a proactive Systems Administrator to own the day-to-day reliability, security, and performance of our IT environment. You’ll administer and support Microsoft 365 and core Windows services while providing responsive end-user support and partnering with internal teams and external suppliers. The focus is on keeping systems stable and secure, improving processes, and ensuring colleagues can work smoothly with minimal downtime.

Key Responsibilities:

• Deploy software, configure user accounts and groups, and manage operating system and Group Policy settings across the organisation.
• Install, configure, maintain, and monitor servers, workstations, software, hardware, network, and application infrastructure.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.
• Ensure secure storage, backup, recovery, and integrity of organisational data.
• Monitor system performance and proactively identify opportunities for improvement.
• Replace, upgrade, and maintain hardware and software components as required.
• Implement and maintain cybersecurity best practices, including patch management, endpoint protection, and access controls.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Entra ID.
• Create and maintain technical documentation, standard operating procedures, and knowledge base articles.
• Liaise with external IT service providers and vendors to resolve incidents and deliver infrastructure projects.
• Provide timely and effective technical support to all staff and manage and respond to IT helpdesk requests.

Required Experience:

• Minimum of 2-4 years' experience in a Systems Administrator or similar IT support role.
• Proven experience (5+ years) as an IT Manager or similar role, ideally within the entertainment or events industry.
• Proven experience administering Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
• Experience managing Microsoft 365, including Exchange Online, Teams, SharePoint, and Entra ID.
• Hands-on experience with backup and disaster recovery solutions.

Skills / Knowledge:

• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively with internal stakeholders and external IT partners.
• Strong understanding of cybersecurity principles and best practices.

Success Looks Like:

• Established a robust and reliable IT infrastructure across all office locations.
• Implemented a proactive maintenance plan for all IT hardware.
• Reduced IT downtime and improved staff productivity.

Life at Lapland: We believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Overall, working at Lapland offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year.

Salary – £55,000 - £60,000 per annum

Benefits: Flexible hybrid working, dog friendly office, 22 days annual leave, contribution towards further development and training, Vitality private healthcare scheme, monthly team social events.

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship. Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.