At a Glance
- Tasks: Lead immersive performances, ensuring magical experiences for guests with Father Christmas and Magic Elves.
- Company: Join LaplandUK, a leader in creating unforgettable festive experiences.
- Benefits: Earn £20.50 per hour with accommodation provided during rehearsals and live shows.
- Other info: Embrace a culture of support and inclusivity while making a real impact.
- Why this job: Be part of a team that brings joy and magic to families during the holiday season.
- Qualifications: Experience in immersive performance and strong leadership skills required.
The predicted salary is between 42000 - 42000 £ per year.
The Act 4 Performance Manager is responsible for safeguarding and elevating the performance quality of Father Christmas and Magic Elf visits, the pinnacle moment of the LaplandUK guest journey. This role is central to ensuring that every guest experiences a world‐class, personalised, and emotionally resonant moment with Father Christmas, as promised by our story.
As a key part of the Performance Department, the Act 4 Performance Manager will be responsible for quality control, show integrity, and cast performance within FC Land, reporting directly into the onsite Performance Lead and the Show Directors. This dual reporting structure ensures alignment with companywide performance goals while maintaining live‑show responsiveness on site.
Overseeing up to 90 Father Christmas and 240 Magic Elves, this role requires a calm, confident, and nurturing leader who can deliver feedback with clarity and compassion, champion a culture of support and pride, and maintain the highest standards of immersive theatrical delivery.
Key Responsibilities
- OPERATIONS
- Maintain a deep working knowledge of the FC Land operation to proactively support and problem‑solve performance‑related challenges.
- Monitor and uphold the artistic integrity and emotional delivery of each Father Christmas visit, ensuring alignment with LaplandUK’s storytelling and guest expectations.
- Work closely with Guest Relations and other stakeholders to address guest feedback related to performance; proactively identify and respond to patterns or issues.
- Support and advocate for LaplandUK’s Accessibility and Inclusion standards, ensuring compliance across all performance interactions.
- Lead clear, inspiring daily briefings to communicate operational and performance priorities to the cast in Act 4, working with the Operations team to align on clear briefings each shift change.
- TEAM MANAGEMENT
- Lead with empathy and professionalism, creating a performance culture rooted in pride, support, and emotional safety for cast members.
- Provide constructive, actionable, and encouraging performance feedback to Father Christmases and Magic Elves.
- Collaborate with the Act 4 People Manager and Magic Elf People Manager to manage underperformance and recognise excellence, using show notes and live reviews.
- Maintain high morale across teams through positive reinforcement, presence, and clear communication.
- Represent the performance standard of FC Land to senior stakeholders and act as a role model for the cast.
- TRAINING
- Help design and deliver engaging, role‑specific performance training for both new and returning cast members prior to and during the season.
- Attend 'Train the Trainer' & management sessions and other internal development opportunities to maintain alignment with company training methods and values.
- Support continuous learning during the live season through ongoing coaching, in‑the‑moment feedback, and refresher sessions.
- VIP & PR GUESTS
- Support the communication and requests of all VIP and PR guests as determined by the Golden Experience manager & team.
Role Requirements
ESSENTIAL
- Experience in immersive performance or guest‑facing theatrical settings
- Proven ability to lead and motivate large teams in a live, high‑pressure environment
- Experience delivering constructive feedback in a positive, nurturing manner
- Strong interpersonal, communication, and diplomacy skills
- Working understanding of Health & Safety best practices
DESIRABLE
- Familiarity with ticketing or scheduling systems (e.g. for managing Father Christmas visits)
- Comfort with analysing guest feedback and KPIs to guide performance decisions
- Experience working across departments to deliver a seamless guest experience
SKILLS
- Brings a calm and steady presence to fast‑paced, high‑pressure environments
- Demonstrates emotional intelligence with a supportive and encouraging leadership style
- Committed to delivering exceptional guest experiences through story and performance integrity
- Organised and detail‑oriented, with a proactive approach to resolving challenges
- Maintains a positive, adaptable mindset and responds constructively to change
- Aligned with LaplandUK’s mission to create meaningful, magical experiences for children and families
Pay: £20.50 per hour, accommodation provided during the rehearsal & live show period, as well as during the audition period. Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.
Equal Opportunity Statement
Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Immersive Show Performance Director employer: LaplandUK
LaplandUK is an exceptional employer that prioritises a supportive and inclusive work culture, ensuring every team member feels valued and empowered. With a focus on professional growth, employees benefit from comprehensive training opportunities and the chance to lead a passionate team in creating unforgettable experiences for families. Located in a magical setting, this role offers unique advantages, including accommodation during peak periods, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Immersive Show Performance Director
✨Tip Number 1
Get to know the company inside out! Research LaplandUK and its values, especially around guest experiences and performance quality. This will help you tailor your conversations and show that you're genuinely interested in being part of their magical journey.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the role and the team culture.
✨Tip Number 3
Prepare for your interview by practising common questions related to team management and performance feedback. Think about specific examples from your past experiences that showcase your leadership style and how you handle high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the immersive world of LaplandUK.
We think you need these skills to ace Immersive Show Performance Director
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for immersive performance shine through! We want to see how much you care about creating magical experiences for guests, so share your personal connection to the role.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in immersive performance or guest-facing roles. We love seeing how your skills align with our mission at LaplandUK, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LaplandUK
✨Know the Story Inside Out
Before your interview, dive deep into the story and values of LaplandUK. Understand how the immersive experience is crafted and be ready to discuss how you can elevate the performance quality of Father Christmas and Magic Elf visits. This shows your passion and alignment with their mission.
✨Showcase Your Leadership Style
Prepare examples that highlight your calm and nurturing leadership style. Think about times when you've successfully led large teams in high-pressure environments and how you provided constructive feedback. This will demonstrate your ability to create a supportive culture among cast members.
✨Emphasise Emotional Intelligence
During the interview, share specific instances where your emotional intelligence made a difference in team dynamics or guest experiences. Discuss how you handle feedback and maintain morale, as this role requires a strong focus on emotional safety and support for the cast.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills in live show settings. Prepare to discuss how you would proactively address performance-related challenges and ensure the artistic integrity of each visit. This will show your readiness to tackle the dynamic nature of the role.
