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- Tasks: Welcome guests and create magical first impressions at LaplandUK.
- Company: Join an award-winning immersive experience that delights over 170,000 guests each season.
- Benefits: Earn £12.25 per hour, enjoy free meals, drinks, and discounts.
- Why this job: Be part of a unique theatrical adventure and make unforgettable memories for families.
- Qualifications: No specific qualifications required, just a passion for guest interaction.
- Other info: Flexible roles available, with training starting in late October 2025.
Full & part time roles available!
Brought to life with Hollywood set designers and West End theatre professionals on an unprecedented scale, LaplandUK’s immersive theatrical experience crafts an enchanting world of wonder and beauty.
The award-winning show sells out within hours each year and welcomes over 170,000 guests to its 30-acre magical forest each season, including the likes of Elton John and members of the Royal Family.
Guests journey through a theatrical world, passing through five uniquely themed, interactive performances that blend storytelling, character interaction, and festive wonder. This 4.5 hour live, walk-through adventure offers families an unforgettable experience.
The Role
Our Woodland Check-in team welcome guests to Lapland, setting the scene for a magical and unforgettable experience.
Working in our outdoor Eleven Bazaar and our indoor Woodland Check-in areas, this role is a guest-focused position, involving lots of interaction with Human Folk before their Lapland experience begins.
Responsibilities include;
Provide a wonderful welcome to our guests, creating a strong first impression.
Use of our onsite system to check guests in, whilst sharing key information about their visit.
Assist with latecomers to the experience, helping guests catch-up to their tour quickly.
Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic!
Working environment and requirements include;
Indoor and outdoor locations, with prolonged standing.
Guest-facing position, requiring high-levels of interaction on a consistent basis.
Use of technical equipment, including touchscreen tablets.
Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity.
Where is Lapland?
Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.
Key Dates
PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
LIVE EVENT: Thursday 6th November – Wednesday 24th December 2025
Benefits
Hourly pay of £12.25 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Shuttlebus from Ascot Train Station to event site.
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Freelance, Zero hours contract
Contract length: 6 weeks
Pay: Up to £12.25 per hour
Benefits:
Canteen
Discounted or free food
Employee discount
Free or subsidised travel
Free parking
On-site parking
Shuttle service provided
Store discount
Transport links
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Guest Experience Host (Woodland Check In) employer: LaplandUK
Contact Detail:
LaplandUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host (Woodland Check In)
✨Tip Number 1
Familiarise yourself with the magical experience that LaplandUK offers. Understanding the story and the different themed performances will help you engage with guests and create a memorable first impression.
✨Tip Number 2
Practice your guest interaction skills! Since this role is highly guest-focused, being friendly, approachable, and able to handle various situations with ease will set you apart from other candidates.
✨Tip Number 3
Get comfortable with using technology, especially touchscreen devices. Being tech-savvy will help you check guests in smoothly and efficiently, ensuring a seamless experience for everyone.
✨Tip Number 4
Show your enthusiasm for the festive season! A genuine passion for creating magical experiences will resonate with the hiring team and demonstrate that you're the perfect fit for the role.
We think you need these skills to ace Guest Experience Host (Woodland Check In)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Guest Experience Host position. Highlight your relevant experience in guest-facing roles and any skills that align with creating memorable experiences.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the unique experience LaplandUK offers. Mention specific aspects of the job that excite you, such as interacting with guests and providing exceptional service.
Showcase Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as customer service, communication, and problem-solving. Include any experience with technical equipment or working in outdoor environments, as these are relevant to the position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which is essential for a guest-focused role.
How to prepare for a job interview at LaplandUK
✨Show Your Enthusiasm
As a Guest Experience Host, your energy and enthusiasm are key. Make sure to express your excitement about the role and the magical experience that LaplandUK offers. A genuine smile and positive attitude can go a long way in making a great first impression.
✨Familiarise Yourself with the Experience
Before the interview, take some time to learn about LaplandUK's immersive experience. Understanding the different themed performances and the overall guest journey will help you answer questions more effectively and demonstrate your passion for the role.
✨Highlight Your Customer Service Skills
This role is all about guest interaction, so be prepared to discuss your previous customer service experiences. Share specific examples of how you've gone above and beyond to create memorable experiences for guests or customers in the past.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various guest situations, such as late arrivals or difficult customers. Think through potential scenarios and how you would resolve them with a touch of 'Lapland magic' to ensure a seamless experience for guests.