Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide families through a magical 4.5-hour immersive Christmas experience.
- Company: Join LaplandUK, an award-winning festive attraction creating unforgettable memories.
- Benefits: Earn £14.50/hour, enjoy free meals, staff discounts, and shuttle transport.
- Why this job: Be part of a magical experience, making lasting memories for families during the festive season.
- Qualifications: Confident, warm, and proactive individuals with guest-facing experience are ideal.
- Other info: Paid training starts late October; live event runs from 8th November to 24th December 2025.
JOIN THE MAGIC: GOLDEN EXPERIENCE HOST
LaplandUK, the award-winning immersive Christmas experience, brings original stories by Mike & Alison Battle to life in an enchanting world of Elves, wonder and festive magic. With West End-quality performances, stunning sets and meticulous storytelling, we create lasting Christmas memories for over 180,000 guests each year.
At the very heart of LaplandUK is the belief in honouring the fleeting magic of childhood , and for those guests looking for an even more personalised touch, we offer something extra special:
The Golden Experience .
We’re now looking for outstanding individuals to become Golden Experience Hosts, the personal guides who bring that extra sparkle of joy, calm and care to every family’s journey.
THE ROLE
As a Golden Experience Host, you’ll be the dedicated point of contact for our premium guests, guiding them through their time in Lapland with warmth, confidence and care.
You’ll be their storyteller, organiser and friendly face, helping families move seamlessly through the experience while adding subtle moments of magic that will stay with them long after they leave.
Key responsibilities include:
- Welcoming families with genuine warmth and professionalism
- Escorting them through the 4.5-hour immersive journey across our woodland world
- Anticipating needs and providing thoughtful touches throughout the visit
- Liaising discreetly with the Father Christmas team and other departments to pass on key guest details
- Ensuring guests receive the highest level of care and attention, especially high-profile visitors
- Maintaining a polished, calm and proactive presence in a fast-moving environment.
WHO WE’RE LOOKING FOR
You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.
We’re looking for:
- A confident, outgoing and proactive approach
- Genuine warmth and emotional intelligence
- Excellent communication skills
- Experience working in guest-facing roles, ideally in premium or high-profile settings
- The ability to remain calm and present under pressure
- A natural ability to create ease and delight for others
WHAT YOU’LL RECEIVE
- £14.50 per hour
- Free hot meal each shift
- Paid breaks
- Staff discount on selected event dates
- Free shuttle transport from Ascot station
- Full training in advance of the event
KEY DATES
- Paid Training: Selected dates from late October to early November 2025
- Live Event: 8th November – 24th December 2025
APPLY NOW
If you have a natural gift for hospitality, love working with families and want to be part of something truly magical this winter, we’d love to hear from you.
This is more than a seasonal role, it’s a chance to make memories that last a lifetime.
Guest Experience Host - Golden employer: LaplandUK
Contact Detail:
LaplandUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host - Golden
✨Tip Number 1
Familiarise yourself with the magical stories and experiences that LaplandUK offers. Understanding the narratives will help you connect with guests and enhance their experience, making you a more effective Golden Experience Host.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you develop a warm and confident approach, which is essential for welcoming families and creating a memorable experience.
✨Tip Number 3
Research luxury hospitality trends and customer service excellence. Being knowledgeable about high-profile guest expectations will prepare you to provide the exceptional care and attention that LaplandUK prides itself on.
✨Tip Number 4
Network with individuals who have experience in guest-facing roles, especially in premium settings. They can offer valuable insights and tips on how to handle various situations, helping you stand out as a candidate.
We think you need these skills to ace Guest Experience Host - Golden
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what LaplandUK is looking for in a Golden Experience Host. Highlight your relevant experience in hospitality or guest-facing roles that demonstrate warmth and emotional intelligence.
Tailor Your CV: Make sure your CV reflects your experience in premium or high-profile settings. Emphasise any roles where you showcased excellent communication skills and the ability to remain calm under pressure.
Craft a Personal Cover Letter: Write a cover letter that conveys your passion for creating memorable experiences. Share specific examples of how you've added joy and care in previous roles, and express why you want to be part of the magical experience at LaplandUK.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at LaplandUK
✨Show Your Warmth
As a Golden Experience Host, genuine warmth is key. During the interview, make sure to greet your interviewer with a smile and maintain a friendly tone throughout. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Highlight Your Storytelling Skills
Since storytelling is a crucial part of the role, prepare to share examples of how you've engaged audiences in the past. Whether it's through previous work or personal experiences, showcasing your storytelling ability will resonate well with the interviewers.
✨Demonstrate Emotional Intelligence
The role requires a high level of emotional intelligence. Be ready to discuss situations where you've successfully anticipated needs or handled difficult guests. This will show that you can remain calm and proactive under pressure, which is essential for this position.
✨Prepare Questions About the Experience
Show your enthusiasm for the role by preparing thoughtful questions about the Golden Experience and how you can contribute. This not only demonstrates your interest but also gives you insight into what the company values in their hosts.
